Universal Bankers

Kanz; Arnold (MO); On-site; USD 16,200 - 19,800; Full time

Benefits offered by this job

Comprehensive healthcare

Paid family leave

Generous paid time off

Job summary

A financial institution in Arnold, MO is looking for a Universal Banker Trainee to deliver exceptional customer experiences. In this role, you will manage cash transactions, assist customers with their banking needs, and participate in team activities. We're seeking individuals with a background in sales and customer service. Opportunities for growth and training will be provided.

Qualifications

• Sales and customer service background.
• Ability to stand for extended periods.
• Lift and transport coin and currency bags.

Responsibilities

• Deliver excellent customer experiences.
• Handle cash and checks for deposit.
• Assist with deposit account openings.

Skills

Customer Service

Sales

Communication

Business Insight

Education

Sales and customer service background

Job description

Jobs for Humanity is collaborating with Upwardly Global and Midland States Bank to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company

Midland States Bank

Location

Arnold, MO, US

Requisition ID

2354

Salary

$18.00 to $18.00 annually (subject to experience and qualifications)

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short‑term incentives (i.e. bonus and/or commission) and may include long‑term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well‑being benefits, paid family leave, and generous paid time off.

Position Summary

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. They are also responsible for offering referral opportunities that will result in outcomes that define excellent customer service. A trainee remains in the role until she or he has proven the ability to effectively place customers in the correct mix of products and services through needs‑based questioning and can regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

Primary Accountabilities

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verify amounts, check endorsements and review checks for possible fraud, including holds.
• Examine cash carefully to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service, including balancing the cash drawer throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products & services.
• Identify correct product types through needs‑based questioning, build and deepen customer relationships, determine needs, and refer business partners.
• Assist with basic deposit account openings and maintenance requests, with monitoring and coaching by a senior employee.
• Develop sales and product knowledge to achieve personal and team goals, track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Complete all assigned learning activities on time.
• Demonstrate and model Midland States Bank core values that support the bank's culture.
• Participate in bank‑sponsored community activities and initiatives.
• Travel occasionally for training and team meetings, and be willing to travel periodically to locations within the market as needed.
• Work in a Midland office as required to collaborate and support internal and external customers.
• Maintain compliance with all applicable regulations, including, but not limited to, the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Position Qualifications

Education/Experience: Sales and customer service background.

Ability To

• Stand for extended periods of time.
• Lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Other Desired Qualifications

Multilingual speakers are encouraged to apply.

Competencies

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being authentic
• Emotional intelligence
• Self‑development
• Being flexible and adaptable

Seniority Level

Internship

Employment Type

Full‑time

Job Function

Finance and Sales

Industries

Technology, Information and Internet

EEO Statement

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other, and our company. We’re proud to be an Equal Opportunity and Affir…
At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].