Universal Banker

Midwest Heritage Bank, FSB; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Midwest Heritage Bank is seeking an Universal Banker I (Teller) to handle teller transactions and support personal banking needs. You will promote bank products and deliver courteous service to customers across retail locations, with flexibility for some weekend and evening hours.

The role emphasizes cash handling accuracy, relationship building, and ongoing training to stay current on products and services. Weekend availability is required in a dynamic community banking environment.

Qualifications

• Must be 16 years of age.
• Experience in a customer service capacity.
• Previous sales or cash management experience preferred.
• Previous bank teller experience preferred.

Responsibilities

• Perform teller transactions and balance cash drawer daily.
• Increase account relationships by introducing products and services to customers.
• Provide courteous service to customers and resolve inquiries.
• Maintain knowledge of Midwest Heritage products through ongoing training.
• Work non-traditional banking hours including some weekends and evenings.

Skills

Professional presentation

Excellent communication

Attention to detail

Computer literacy

Punctuality and reliability

Weekend/evening availability

Education

Must be 16 years of age

Customer service experience

Sales or cash handling experience preferred

Previous bank teller experience preferred

Job description

Additional Considerations

• At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.

Midwest Heritage Bank Job Title: Universal Banker I (Teller)

Department: Banking

FLSA: Non-Exempt

General Function: The Universal Banker I is responsible for teller and personal banking functions. This position is responsible for promoting all Midwest Heritage products and services to customers and provides competent and courteous service to existing and prospective customers. Retail locations are open six days a week and extended hours on weekdays. Incumbent must have the flexibility to work non-traditional banking hours, including some weekend and evening hours. Chariton location is open six days a week. Incumbent must have the flexibility to work Saturdays.

Primary Duties and Responsibilities

• Responsible for completing in-aisle walks and PA announcements as required. (Retail Locations)
• Increase account relationships of existing bank customers and attract new customers by introducing them to new products and services Successfully achieves all sales goals on a continuous basis
• Processes all types of teller transactions as well as maintains and balances a cash drawer daily
• Maintains knowledge, skills, and abilities in regard to Midwest Heritage products and services by participating in on-going training and staying aware of internal communications
• Assists the Operations Supervisor in clerical support including filing, ordering supplies, maintain office records, and preparation of reports Successfully achieves all operations goals on a continuous basis
• Ensures that customers are satisfied with the products and services that they obtain
• Proactively and professionally communicates with customers regarding their financial needs

Customer Focused Cash Handling Attention to Detail Accuracy Professionalism Reporting Relations Accountable and Reports to: Operations Supervisor Positions that Report to you: None

Knowledge, Skills, Abilities, and Worker Characteristics

• Professional presentation and excellent communication skills.
• Strong attention to detail.
• Strong computer and keyboarding skills.
• Ability to report to work when scheduled and on time.
• Retail locations must be available for workdays, evenings until 6:00pm, and weekends.

Education and Experience

• Must be 16 years of age.
• Successful experience in a customer service capacity.
• Previous sales or cash management experience preferred.
• Previous Bank Teller experience is preferred.
• Previous experience must demonstrate the ability to sell, communicate effectively, and provide excellent customer service.

Physical Requirements

This position is classified sedentary/light and requires the ability to sit for long periods and/or stand for long periods of time. Frequently communicates with customers in person and on the phone. Must be able to exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, reading.

Working Conditions

Primarily 100% inside with occasional local travel. Retail locations - Hours vary from week to week including days, evenings until close (6pm), and some weekend hours.

Equipment Used to Perform Job

Computer printouts, incoming mail, calculator, computer terminal, copy machine, fax machine, various software programs.

Contacts

This position works with Midwest Heritage employees, customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.

Confidentiality

This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank/insurance/financial information at all times. In the performance of their respective tasks and duties all employees are expected to: Follow all state and federal regulatory requirements and complete assigned training courses within the required timeframes. Perform quality work within deadlines. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

When you become an employee of Midwest Heritage, you enjoy the friendliness and direct customer care of a community bank while also enjoying the many benefits of a larger organization, Hy-Vee. Hy-Vee is one of the largest employee-owned companies in the United States.

Please note that all applicants, if presented with a conditional offer of employment, will be required to complete pre-employment screening that consists of credit and criminal. Results of these screenings will determine the confirmation of any employment offer.

Please note that all applicants, if presented with a conditional offer of employment, will be required to complete pre-employment screening that consists of credit and criminal. Results of these screenings will determine the confirmation of any employment offer.