Universal Banker

United Bank; East Smithfield (PA); On-site; USD 42,000 - 68,000; Full time

Job summary

United Bank is seeking a Customer Service/Relationship Associate in Pennsylvania to engage with customers, manage accounts, and drive sales for branch growth. The role emphasizes client interaction, accurate cash handling, and teamwork within a fast-paced banking environment.

The position requires a high school diploma, 2–3 years banking or customer service experience, and strong communication skills. Bilingual abilities (Spanish or other) are a plus, with training provided and opportunities to

Qualifications

• High school diploma or equivalent; Bachelor’s degree a plus.
• 3+ years customer contact and service experience, or 2+ years banking experience, preferably in a branch.
• Experience handling and being accountable for money.
• Ability to complete the Bank’s in-house Training Program in a timely manner.
• Sales-oriented and relationship-building demeanor.
• Excellent verbal and written communication in Spanish or another language is a plus.
• Ability to perform basic math calculations.
• Confident interaction with clients.
• Willingness to self-direct learning of Bank’s products/services.
• Proficiency in Microsoft Office (Word, Excel).
• Understanding of core banking system is beneficial.
• Detail oriented, multi-tasking, able to work independently and in a team.
• Demonstrated professionalism.
• Up to 15% travel within branch region.

Responsibilities

• Sitting and standing for extended periods.
• Reach over teller counter to receive customer transaction documents.
• Lift and carry up to 20 lbs.
• Efficient use of computer keyboard, mouse, and other computer components.
• Interact with staff at all levels within the organization.
• Observe, perceive, identify, and translate data.
• Travel by automobile or public transportation.

Skills

Customer service

Communication

Sales orientation

Relationship building

Teamwork

Multi-tasking

Self-directed learning

Basic math

Client interaction

Product knowledge

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Core banking system

Job description

Current employees should explore opportunities and apply through the internal job portal.

Qualifications

• High school diploma or equivalent required, Bachelor’s degree a plus
• Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required
• Prior experience in handling and being accountable for money is required
• Ability to successfully complete the Bank’s in-house Training Program within a reasonable timeframe required
• Ability to demonstrate in a professional manner, a sales-oriented and relationship building demeanor
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to perform basic math calculations is required
• Demonstrates ability to interact confidently with clients is essential
• Ability to be initiative in self-directed learning of Bank’s products/services in order to expand and become well versed with the products/services offered.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Products (Word, Excel) required
• Understanding and working knowledge of appropriate core banking system is beneficial
• Being detail oriented, ability to multi-task and work independently and in a team environment is essential.
• Demonstrated professionalism is required
• Ability to travel within branch region of up to 15%
  

KEY COMPETENCIES:

• Relationship and account management
• Business Development
• Accountability
• Organization and Time Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to reach over teller counter or desk area to receive customer transaction documents
• Ability to lift and carry up to 20 lbs
• Abilityto efficiently operate a computer keyboard, mouse, power tools, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via automobile or public transportation

Company Profile

Additional information regarding United's Mission, Values and Culture can be found here.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.