Universal Banker

United Bank; Atlanta (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

United Bank is seeking an Universal Banker to proactively build relationships with customers and identify financial needs. You will support branch operations, deliver a memorable client experience, meet sales goals, and handle service requests in a team environment requiring attention to detail and customer focus.

The role emphasizes staying knowledgeable about bank products, coordinating with other departments, and driving loyalty through personalized financial solutions, with an emphasis on

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3+ years of customer contact/service experience or 2+ years in banking, preferably branch.
• Ability to complete in-house training within a reasonable timeframe.
• Sales-oriented, relationship-building demeanor.
• Excellent verbal and written communication skills; Spanish or another language a plus.
• Ability to perform basic math calculations.
• Proficiency with Microsoft Office products.

Responsibilities

• Greet customers and manage lobby flow; connect with customers and assess their needs.
• Process branch transactions with accuracy, efficiency, and professionalism.
• Maintain knowledge of bank products/services and communicate benefits and fees clearly.
• Refer customers to appropriate bank staff or departments for specialized needs.
• Support daily branch operations and meet branch/individual goals.
• Travel within branch region up to 15%.

Skills

Relationship management

Business development

Accountability

Organization & time mgmt

Collaboration

Education

High school diploma or equivalent

Bachelor’s degree (plus)

Tools

Microsoft Office

Job description

Job Description

The Universal Banker provide a proactive, consultative style of banking that builds customer relationships based on trust and the ability to identity financial needs and recommend solutions. You will be responsible for assisting with branch operations, delivering a unique and memorable client experience, achieving sales goals and handling service requests. You will perform additional duties as assigned and must be able to work in a team environment that requires the ability to multi-task, pay great attention to detail, and a passion for customer service.

RESPONSIBILITIES

Service Area Responsibilities:

• Proactively greet customers by performing lobby management activities to connect with customers, assess reason for visiting the branch and assess customers accordingly:
• With a high level of accuracy, efficiency and professionalism, responsible for providing excellent customer service to clients by processing all branch related transactions.

Financial Sales Responsibilities

• Responsible for keeping current and being knowledgeable of all Bank’s products and services in order to communicate to new and existing clients.
• Maintains customer information on those expressing interest in future financial discussions and of pertinent customer information including notations about future events that may involve need of financial services/products
• Proactively contacts customers to present pre-approved offers for financial products/services or to offer a general financial overview and schedules customer meeting to conduct a structured financial review to obtain understanding of their financial situation.
• Based on customer’s needs, makes recommendations on services/products that would assist customer in meeting their needs. Create customer loyalty and grow customer through a differentiated customer experience. Educate customers on options for managing financial transactions by leveraging technology, tool and resources.
• Communicate clearly and accurately to customer of financial products/services including benefits, requirements and any associated fees or costs associated with product/service.
• Identify and refer when appropriate to a customer to another Bank associate or department to discuss certain financial products/services

Operational/Regulatory/Security Responsibilities

• Participates in daily operations of the Branch which may include transaction servicing on the platform or in the sales associate area.
• Comply with all department and company policies, procedures and overall security
• Notifies appropriate Bank staff when a situation poses potential risk or when a customer demonstrates suspicious behavior.
• Work closely with other departments as necessary to troubleshoot and resolve customer situations.
• Contributes to the responsibility of meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans
• Determine when appropriate to make policy exceptions within established guidelines (e.g., fee waivers, funds availability) in order to maintain positive customer relations
• May be responsible for branch opening/closing procedures
• Contribute to the fulfillment of the Bank’s objectives and goals by performing as a team member in allocating and coordinating the workflow

Qualifications

• High school diploma or equivalent required, Bachelor’s degree a plus
• Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required
• Prior experience in handling and being accountable for money is required
• Ability to successfully complete the Bank’s in-house Training Program within a reasonable timeframe required
• Ability to demonstrate in a professional manner, a sales-oriented and relationship building demeanor
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to perform basic math calculations is required
• Demonstrates ability to interact confidently with clients is essential
• Ability to be initiative in self-directed learning of Bank’s products/services in order to expand and become well versed with the products/services offered.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Products (Word, Excel) required
• Understanding and working knowledge of appropriate core banking system is beneficial
• Being detail oriented, ability to multi-task and work independently and in a team environment is essential.
• Demonstrated professionalism is required
• Ability to travel within branch region of up to 15%

KEY COMPETENCIES

• Relationship and account management
• Business Development
• Accountability
• Organization and Time Management
• Collaboration

Essential Functions

• Sitting and standing for extended periods of time.
• Ability to reach over teller counter or desk area to receive customer transaction documents
• Ability to lift and carry up to 20 lbs
• Ability to efficiently operate a computer keyboard, mouse, power tools, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via automobile or public transportation

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here .

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.