Universal Banker

United Bank; Midlothian (VA); On-site; USD 39,000 - 63,000; Full time

Job summary

United Bank in Midlothian, VA seeks a customer service professional to support branch operations and contribute to sales efforts. You will handle transactions, assist clients with products, and participate in training programs.

Ideal candidates bring 3+ years in customer service (or 2+ in banking), strong communication skills, and a willingness to learn. Spanish language skills are a plus and Microsoft Office proficiency is expected.

Qualifications

• High school diploma or equivalent required; Bachelor's degree is a plus.
• 3+ years of professional customer contact and service experience, or 2+ years in a Banking environment.
• Experience handling and being accountable for money.
• Strong communication skills, both verbal and written; Spanish a plus.
• Proficient with Microsoft Office (Word, Excel).
• Ability to learn Bank products/services and complete in-house training.

Responsibilities

• Provide exceptional customer service at the branch and handle inquiries.
• Support sales-oriented activities and build relationships with clients.
• Accurately process transactions and manage money handling responsibilities.
• Maintain up-to-date knowledge of banking products and services.
• Demonstrate professionalism and ability to work independently and in a team.

Job description

Current employees should explore opportunities and apply through the internal job portal.

Qualifications

• High school diploma or equivalent required, Bachelor’s degree a plus
• Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required
• Prior experience in handling and being accountable for money is required
• Ability to successfully complete the Bank’s in-house Training Program within a reasonable timeframe required
• Ability to demonstrate in a professional manner, a sales-oriented and relationship building demeanor
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to perform basic math calculations is required
• Demonstrates ability to interact confidently with clients is essential
• Ability to be initiative in self-directed learning of Bank’s products/services in order to expand and become well versed with the products/services offered.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Products (Word, Excel) required
• Understanding and working knowledge of appropriate core banking system is beneficial
• Being detail oriented, ability to multi-task and work independently and in a team environment is essential.
• Demonstrated professionalism is required
• Ability to travel within branch region of up to 15%

KEY COMPETENCIES:

• Relationship and account management
• Business Development
• Accountability
• Organization and Time Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to reach over teller counter or desk area to receive customer transaction documents
• Ability to lift and carry up to 20 lbs
• Abilityto efficiently operate a computer keyboard, mouse, power tools, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via automobile or public transportation

Company Profile

In Midlothian, VA the expected base pay, and salary range for this role is $39,231to $62,753. Placement within the range will be determined on an individualized basis commensurate with experience and skills and is only one part of the total compensation package. Your base salary may be subject to an annual merit increase based upon performance and, depending on the position, may be eligible for cash bonuses, long-term incentives, commissions, and other United Bank sponsored benefit programs. At United, we recognize our employees as our greatest asset, and we strive to provide professional and personal development opportunities such as career advancement, job and industry trainings, wellness initiatives, mentoring and leadership programs.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.