Universal Banker

Investors Community Bank; Chillicothe (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Coverage: Comprehensive medical, dental, and vision plans.

Retirement: Safe Harbor 401(k) plan.

Wellness/Ancillary: Supplemental benefits including Accident and Life Insurance.

Job summary

Investors Community Bank in Chillicothe is looking for a full-time Universal Banker to serve as the face of our branch. This role involves managing teller transactions while actively cross-selling banking products that meet customer needs.

We seek candidates with 1–2 years of experience in customer service or sales. A high school diploma is required, and proficiency in Microsoft Office is expected. Join us in contributing to our branch's growth and success.

Qualifications

• 1–2 years of customer service, sales, or cash handling experience — banking background preferred.
• Clear, professional communication skills with the ability to engage diverse customers.
• Attention to detail and strong organizational skills.

Responsibilities

• Deliver excellent service in every customer interaction.
• Handle a full range of teller and banking transactions.
• Actively cross-sell and refer suitable products and services.
• Model professional behavior and contribute to a positive branch culture.

Skills

Customer service

Sales

Cash handling

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Banking software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Department: Retail Banking | Status: Full-Time, Non-Exempt

Position Overview

The Universal Banker is the face of our branch — the person customers trust to handle their day-to-day banking needs while also helping them discover products and services that fit their financial lives. In this full-time role, you'll move fluidly between teller transactions and personal banking functions, building genuine relationships that drive both customer satisfaction and branch growth. You bring the energy, we'll bring the training.

What You'll Do

• Deliver consistently excellent service across every customer interaction — in person, by phone, and through follow-up — while processing transactions accurately and efficiently.
• Handle a full range of teller and banking transactions: deposits, withdrawals, loan payments, cashier's checks, new account openings, account maintenance, and branch inventory.
• Own your drawer: reconcile and balance your teller drawer, vault, mail drop, and night depository daily. Research discrepancies and correct errors promptly.
• Actively cross-sell and refer products and services that genuinely meet customer needs, contributing to branch sales goals and business development.
• Prepare and maintain accurate documentation for all deposit products and transactions in compliance with bank policy, procedures, and applicable regulations.
• Guide customers through online banking setup, troubleshooting, and self-service tools to increase digital adoption and reduce friction.
• Support branch operations by answering phones, processing incoming mail, and collaborating with other departments as needed.
• Model professional behavior and contribute to a positive, team-oriented branch culture.

What You Bring

• 1–2 years of customer service, sales, or cash handling experience — banking background preferred, but strong service instincts matter most.
• High school diploma or equivalent required.
• Clear, professional communication — written and verbal — with the confidence to engage diverse customers and build trust quickly.
• Comfortable working both independently and as part of a collaborative team, with a natural drive to go the extra mile for customers.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort learning new banking software and systems.
• High attention to detail and strong organizational habits, with a genuine commitment to accuracy and confidentiality.

Schedule

This is a full-time position. Standard branch hours apply, including rotating Saturdays. Specific schedule will be discussed during the interview process.

Benefits Offered (Full-time employees)

• Health Coverage: Comprehensive medical, dental, and vision plans. Also offers a Health Payment Account (HPA).
• Retirement: Safe Harbor 401(k) plan with a dedicated wealth advisor.
• Wellness/Ancillary: Includes supplemental benefits including Accident, Critical Illness, Short-Term Disability and employer-paid Life Insurance.