Universal Banker

Utahfirst; American Fork, Northern (UT, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Pregnancy-related medical leave

PTO + holidays

Tuition reimbursement

401(k) with company match

Training and growth opportunities

Company events

Job summary

Utah First Credit Union in American Fork seeks a Universal Banker to help members open accounts, discuss loan options, and guide them through their financial journey. You will process transactions, handle cash, and keep work moving in a fast-paced environment.

We value a growth mindset, strong people skills, and a friendly, problem-solving approach. Competitive hourly pay, comprehensive benefits, and opportunities for growth are included.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience in banking is preferred.
• Comfort handling cash and multitasking is essential.
• Genuine interest in people and their stories.
• Energetic, positive attitude and a team player.

Responsibilities

• Assist customers with opening accounts and navigating loans.
• Explain options and guide customers through their financial journey.
• Process financial transactions and handle cash.
• Educate customers on available products and services.
• Maintain accuracy and efficiency in daily banking operations.

Skills

Customer service

Cash handling

Multitasking

People skills

Team player

Education

High school diploma or equivalent

Job description

UNIVERSAL BANKER

Full-Time | Utah First Credit Union | American Fork

WHO YOU ARE

As a Universal Banker, you like people (a lot). You're like the human equivalent of a deep breath. Whether you're calming a frustrated member, celebrating a first auto loan, explaining a credit score in plain terms, or asking about a pet, people leave conversations with you feeling better than before.

You're someone who: finds purpose in improving people's financial lives, is slow to judge and quick to problem-solve, explains things simply without talking down, is detail-oriented, organized, and trustworthy (the trifecta). We want Universal Bankers who bring energy to a team and makes work fun and stays cool as a cucumber under pressure.

THE DIFFERENCE YOU'LL MAKE

Around here, fewer handoffs make for better experiences - which is why we don't have tellers and loan officers. We have Financial Experts. Instead of bouncing members from desk to desk like a hot potato, you'll build relationships with and guide them through their entire financial journey. One conversation can turn into a deposit, a loan, a plan, or all three! As a full-time (40 hours per week) Financial Expert, your day-to-day might involve: helping people open accounts, navigate loans, and understand their options, processing financial transactions, handling cash, and keeping things moving.

The spot opportunities to educate and connect customers with products that can make their lives easier. They enjoy being the person in the room who makes finance feel less scary and jump in wherever they're needed, because that's what experts do!

WHAT YOU BRING

We seek universal bankers with a growth mindset, high school diploma or equivalent (18+), customer service experience (a banking background is a bonus), comfort handling cash and multitasking, a genuine interest in people and their stories, fun at parties (optional, but preferred!).

WHAT WE BRING

$20-$22/hour to start, with incentive potential. Plus, health insurance, 4 weeks of Paid Parental Leave for the birth of a child, 8 weeks Paid Pregnancy-Related Medical Leave, 15 PTO days + paid bank holidays tuition reimbursement to help you keep growing, 401(k) with a company match, ongoing training and growth opportunities, a awesome company events and traditions.

WHAT MAKES EMPLOYEES STAY

People who make it fun to come to work, leadership that cares about you as a person, a focus on helping those who've been turned away by banks.

A LITTLE ABOUT US

Utah First started in 1935, helping people who couldn't get loans anywhere else - and nearly a century later, saying yes is still our thing! We're significant in the lives of our members, employees, and their communities, and we always put people over profits.

Our team is obsessed with helping those with colorful credit histories access financial products with a figure-it-out attitude. That's where you come in!

BECOME SOMEONE'S FAVORITE PART OF BANKING