Unit Secretary, Surgical Day Care

capecodhc; Hyannis (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cape Cod HealthCare (Capecodhc) is seeking a dedicated Medical Secretary/Receptionist to support Perioperative Services. You will complete patient registrations, inform patients about required forms, and coordinate appointments and transport as needed.

The role requires strong English communication, familiarity with healthcare informatics, and completion of a medical terminology course. Prior secretary/receptionist experience is preferred and confidentiality is essential.

Qualifications

• Reads, writes, and communicates in English.
• Knowledge of healthcare informatics systems.
• Pass medical terminology course or exam.
• Experience as Medical Secretary/Receptionist is preferred.

Responsibilities

• Interviews patient or representative to obtain information to complete registration in the hospital system.
• Provide information on Health Care Proxy, Advanced Beneficiary Notice, IMM forms, finances and refer to Financial Counselor when needed.
• Maintain providers' daily appointment schedules and handle scheduling, rescheduling, cancellations and no-shows.
• Keep patient records accurate, complete and up-to-date; obtain old records and related materials.
• Ensure adequate forms, materials, and supplies on the assigned unit.
• Respond professionally in telephone and verbal communications with patients and internal/external customers.
• Answer phones, relay messages, and coordinate with ancillary departments and providers.
• Provide timely communication with nursing staff and coordinate patient transport when needed.
• Schedule pre-admission testing within Perioperative Services and manage admissions/registration.
• Coordinate patient transport resources per Perioperative Services, CCH and regulatory policies.
• Copy, scan, fax, and process medical records and reports as required.
• Adhere to safety and blood/body fluid policies and procedures.
• Demonstrate proficiency in healthcare informatics systems.
• Represent the hospital with confidentiality regarding patients.
• Provide service excellence to patients, families, visitors, and co-workers.
• Perform other duties as assigned.

Skills

English language proficiency

Healthcare informatics systems

Education

Medical terminology course

Job description

1. 1. Interviews patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality, and integrity of the automated database.


2. 2.Provide information to patient and/or representative, including but not limited to: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, financial issues and refers to Financial Counselor if appropriate. Obtain completed forms as available.


3. 3.Maintains providers daily appointment schedules including scheduling and rescheduling patient appointments, processing cancellations and no-show appointments.


4. 4.Maintains accurate, complete and up-to-date patient records. Obtains old records, reports, results, dictation, transcription, etc., as instructed.


5. 5.Maintains adequate quantity of forms, materials and supplies on assigned unit.


6. 6.Responds in a professional and courteous manner in all telephone and verbal communications with internal and external customers.


7. 7.Answers phones, relays phone calls and/or messages, calls ancillary departments, private physicians, and other healthcare facilities, etc.


8. 8.Provides timely communications with nursing staff.


9. 9.Schedules appointments for pre-admission testing services within Perioperative Services, collaboratively utilizing the schedule and available appointment times.


10. 10.Initiates admission and registration of all Perioperative Services patients.


11. 11.Coordinates patient transport resources by established Perioperative Services, CCH and regulatory agency policies, procedures, standards, and recommendations or as requested by authorized physicians, management or nurses.


12. 12.Copies, scans, and faxes materials. Obtains, correlates and processes medical records and reports as required by established Perioperative Services, CCH and regulatory agency policies, or as requested by authorized physicians, management, or nurses.


13. 13.Adheres to safety, blood/body fluid policies and procedures.


14. 14.Demonstrates proficiency and accuracy in the use of healthcare informatic systems.


15. 15.Represents hospital in the community and within the hospital by maintaining confidentiality regarding patients.


16. 16.Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.


17. 17.Performs other work-related duties and activities as assigned or requested.

• Ability to read, write, and communicate in English.


• Demonstrated knowledge of healthcare informatics systems.


• Successful passage of medical terminology course, or successfully pass medical terminology challenge exam.


• Medical Secretary/Medical Receptionist experience preferred.