Unit Secretary - Pediatric Oncology

UCSF Health, AG; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

UCSF Health is seeking a Hospital Unit Service Coordinator (HUSC) for the UCSF Mission Bay unit. The position supports day-to-day unit operations, including phones, call lights, patient charts, discharges, and communications with clinicians.

Responsibilities include coordinating schedules, assembling charts, updating reports, and ensuring timely information flow among patients, families, nurses, and physicians in a fast-paced hospital setting.

Qualifications

• Experience working in a healthcare setting.
• Epic experience.
• Ability to work effectively in a busy, team-oriented environment.
• Excellent interpersonal and communication skills with diverse patients and staff.
• Demonstrated customer service skills or experience.
• Ability to prioritize and coordinate multiple tasks.
• Ability to understand and communicate effectively in English, both orally and in writing.
• Basic computer skills.
• Ability to perform basic arithmetic computations, including addition, subtraction, multiplication, and division.
• Willingness and ability to learn new skills.

Responsibilities

• Answer unit telephone calls and route to appropriate nursing staff.
• Support management of patient call lights and route communications to nursing staff.
• Assign nurses to phones within Responder 5 to route calls correctly.
• Maintain communication with the Charge Nurse and team.
• Update the charge report and unit-based resources.
• Identify physicians on call and communicate information.
• Assemble, organize, and maintain patient charts.
• Support patient discharge processes and prepare records.
• Maintain bed assignments, transfers, and discharge information.
• Relay messages between patients, families, physicians, and staff promptly.
• Notify staff when patients arrive on the unit and disseminate orders.
• Transcribe routine and STAT physicians' orders clearly.
• Schedule procedures, tests, and X-rays coordinating departmental needs.
• Complete bed-control data entry for admissions, discharges, transfers.
• Use UCSF systems to access and maintain patient information.
• Maintain administrative forms, supplies, and unit equipment.
• Maintain confidentiality per policies and safety rules.
• Help keep a clean, safe, organized work area.
• Perform other duties as assigned.

Skills

Communication

Teamwork

Customer service

English proficiency

Prioritization

Tools

Epic

Responder 5

Job description

Description & Requirements

Assignment Duration: 3 months (w/ potential for extension)

Schedule: 3:00 p.m.-11:30 p.m., including weekdays and occasional weekends. A 7:00 a.m.-3:30 p.m. morning shift may also apply on occasion as needed.

Job Description

The Hospital Unit Service Coordinator (HUSC) serves as a central communication and administrative resource within a busy patient care unit at UCSF Mission Bay.

Working closely with the Charge Nurse and other members of the patient care team, the HUSC supports the day-to-day operation of the unit by answering phones and call lights, maintaining patient charts, supporting patient discharges, updating unit information, identifying physicians on call, and helping ensure communications are routed to the appropriate clinical staff.

This role requires someone who can remain organized and responsive in a fast-paced healthcare environment while providing excellent service to patients, families, nurses, physicians, and other members of the care team.

• Answer unit telephone calls and respond appropriately to incoming communications and requests.
• Support management of patient call lights and route communications to appropriate nursing staff.
• Assign nurses to phones within Responder 5 so calls can be appropriately routed to nursing staff.
• Maintain ongoing communication with the Charge Nurse and other members of the patient care team.
• Update the charge report and other unit-based communication resources.
• Identify and communicate information regarding physicians who are on call.
• Assemble, organize, maintain, and prepare patient charts.
• Support patient discharge processes, including dismantling charts and preparing records as appropriate.
• Maintain information related to patient bed assignments, transfers, discharges, and off-unit procedures.
• Receive and relay messages from patients, families, physicians, and staff to the appropriate personnel in a timely manner.
• Notify appropriate nursing and physician staff when patients arrive on the unit.
• Communicate physicians' orders to nursing staff and disseminate patient information appropriately.
• Accurately transcribe routine and STAT physicians' orders and consult with a nurse or physician when written orders are unclear.
• Schedule procedures, tests, and X-rays while coordinating departmental requirements to minimize scheduling conflicts.
• Complete bed-control functions, including data entry related to admissions, discharges, transfers, and changes in attending providers or services.
• Use UCSF Medical Center systems to access and maintain patient information.
• Maintain administrative forms and supplies and operate nursing-unit equipment.
• Maintain patient and staff confidentiality and follow applicable unit, department, Medical Center, University, infection-control, health, and safety policies.
• Help maintain a clean, safe, organized, and functional work environment.
• Perform other duties as assigned.

Qualifications

• Experience working in a healthcare setting.
• Epic experience.
• Ability to work effectively in a busy, team-oriented environment.
• Excellent interpersonal and communication skills with the ability to interact effectively with a diverse professional and patient population.
• Demonstrated customer service skills or experience.
• Ability to prioritize and coordinate multiple tasks.
• Ability to understand and communicate effectively in English, both orally and in writing.
• Willingness and ability to learn new skills.
• Basic computer skills.
• Ability to perform basic arithmetic computations, including addition, subtraction, multiplication, and division.
• Ability to satisfactorily perform the duties of the position.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.