Unit Secretary - Patient Experience & Admin Support

Ochsner Health; Lafayette (LA); On-site; USD 21,000 - 32,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a dedicated clerical support role to assist with admit, discharge, and transfer functions. The position emphasizes compassionate patient interaction and efficient service within a busy hospital unit.

Responsibilities include handling reservations, phone management, and responding to patient and staff requests. The ideal candidate will have a High School diploma, data entry skills, and strong communication abilities, with knowledge of medical

Qualifications

• Must have basic data entry and computer skills.
• Excellent verbal and written communication required.
• Proficient with Windows and routine software.
• Strong organizational and time management abilities.
• Thorough understanding of medical terminology.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and routes to appropriate personnel.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts communication to the patient population and obtains necessary permissions.

Skills

Data entry

Verbal and written communication

Windows proficiency

Organization & time management

Medical terminology

Education

High School diploma or equivalent

Tools

EPIC

EMR systems

Job description

Ochsner Health in Lafayette, LA is seeking a dedicated clerical support role to assist with admit, discharge, and transfer functions. The position emphasizes compassionate patient interaction and efficient service within a busy hospital unit.

Responsibilities include handling reservations, phone management, and responding to patient and staff requests. The ideal candidate will have a High School diploma, data entry skills, and strong communication abilities, with knowledge of medical