Unit Secretary: Patient Experience & Admin Support

ochsner; Slidell (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner is seeking a unit-based clerical professional to support admit, discharge and transfer functions on the assigned unit. Responsibilities include handling reservations, phones and timely requests from patients, families and staff, and ensuring proper unit charges via EPIC.

The role requires a high school diploma, BLS certification within 90 days of hire, and strong data entry, communication and organizational skills. Equal opportunity employer.

Qualifications

• Must have ability to perform data entry and retrieve information.
• Excellent verbal and written communication skills.
• Proficient with Windows-style applications and department software.
• Strong interpersonal and organizational abilities.
• Thorough understanding of medical terminology.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population, including: privacy, introduction, explanation of services, and communication style.
• Other related duties as required.

Skills

Data entry

Verbal communication

Written communication

Windows apps

Interpersonal skills

Medical terminology

Self-directed

Time management

Education

High School diploma or equivalent

Tools

EPIC

Job description

Ochsner is seeking a unit-based clerical professional to support admit, discharge and transfer functions on the assigned unit. Responsibilities include handling reservations, phones and timely requests from patients, families and staff, and ensuring proper unit charges via EPIC.

The role requires a high school diploma, BLS certification within 90 days of hire, and strong data entry, communication and organizational skills. Equal opportunity employer.