Unit Secretary & Patient Care Liaison

MedStar Health; Leonardtown (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health is seeking a unit-based secretary to provide secretarial support for an assigned nursing unit. You will greet patients and visitors, manage calls, and assist physicians and nursing staff with clerical tasks while maintaining HIPAA compliance.

Responsibilities include filing, handling mail, coordinating admissions/transfers, and ensuring timely communication between staff and departments. A high school diploma is required and prior medical/clerical experience is preferred.

Qualifications

• High School Diploma or GED required.
• Experience in medical clerical/receptionist role preferred.
• Completion of nurse technician/medical assistant/medical clerical training preferred.
• Equivalent hospital experience preferred.

Responsibilities

• Contributes to the achievement of department goals and adheres to policies, procedures, quality standards, and safety standards; complies with regulations.
• Greets and directs patients, visitors, and hospital personnel, and handles mail, flowers, and other items for patients.
• Assists physicians and nursing staff with clerical needs as required; supports Director, Clinical Coordinator, and Charge Nurse.
• Answers calls, delivers messages, and acts as liaison during emergencies and STAT requests.
• Coordinates admissions, transfers, and discharges; communicates with staffing office and ancillary departments.
• Relays orders to physicians/clinicians; logs calls and ensures follow-up on consultations.
• Maintains supplies and equipment inventory; handles unit materials as needed.
• Prepares and maintains patient medical records (electronic and hard copy) and shares information with providers per HIPAA.
• Performs specialized tasks specific to each department with required skills.

Skills

Customer service

Communication

Medical clerical experience

HIPAA compliance

Education

High School Diploma or GED

Job description

MedStar Health is seeking a unit-based secretary to provide secretarial support for an assigned nursing unit. You will greet patients and visitors, manage calls, and assist physicians and nursing staff with clerical tasks while maintaining HIPAA compliance.

Responsibilities include filing, handling mail, coordinating admissions/transfers, and ensuring timely communication between staff and departments. A high school diploma is required and prior medical/clerical experience is preferred.