UNIT SECRETARY - IP SUPPORT (40D)

Decatur Memorial Hospital; Tennessee; On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Decatur Memorial Hospital is seeking a detail‑oriented on-site administrative support specialist to manage calls, patient information, and EMR entries. The role emphasizes accuracy, timeliness, and adherence to safety and quality standards in daily tasks.

Responsibilities include handling phones, processing patient orders into the EMR, and performing essential clerical duties like filing and stocking supplies, while maintaining exemplary customer service and professional interaction with staff

Qualifications

• Two years of secretarial or clerical experience required.
• Medical Office Assistant certificate or related coursework may substitute for experience.
• Excellent interpersonal and customer service skills; strong written and verbal communication.
• Proficient with PC software and standard office equipment; ability to learn EMR systems.

Responsibilities

• Answer telephones and patient call lights and route information promptly to the right party.
• Enter patient orders into the electronic medical record with high accuracy and timeliness.
• Perform complex secretarial/receptionist duties including ordering and stocking supplies, filing, copying, and printing patient data reports.
• Uphold department policies, procedures and Memorial Health System standards for safety, courtesy, quality and efficiency.

Skills

Interpersonal skills

Customer service

Medical terminology

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Position Type

On-site

Job Description Summary

3:00pm-11:30pm 4 days a week and 6:00pm-10:00pm 1 day a week. Every other weekend rotation.

Serves as the primary communication and information “hub” for the unit, answering telephones and patient call lights and ensuring that appropriate parties receive information in an expeditious manner. Enters patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Performs complex secretarial and receptionist functions including ordering and stocking needed supplies and equipment, filing, copying, and printing patient data reports for the department. Patient care tasks may be performed in accordance with established policies, procedures, and guidelines. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Education

• High school graduate or GED required, associates or bachelor’s degree preferred.

Licensure / Certification / Registry

• Experience: Two (2) years secretarial or comparable clerical experience required.
• Medical Office Assistant certificate or one (1) year of business or other related college coursework may be considered in lieu of clerical experience.

Other Knowledge / Skills / Abilities

• Demonstrates excellent interpersonal and customer service skills.
• Knowledge of medical terminology is strongly preferred.
• Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).
• Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.

Pay Transparency

$16.77 - $25.99 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

Accommodations

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.