Unit Secretary - Full Time Day - Mental Health

Riverside Health; Hampton (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Riverside Health in Hampton, VA is seeking a reliable Unit Secretary who will support nursing staff by handling order entry, chart management, and patient information workflows. You will serve as the first point of contact on the unit, screen calls, and help with patient transfers.

This role requires strong clerical skills, a high school diploma, and at least one year of healthcare clerical experience. You will maintain a clean, organized work area and collaborate with the care team to ensure

Qualifications

• High School Diploma or GED is preferred.
• 1 year of clerical experience in a healthcare setting is preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Handle accurate and timely order entry and result retrieval.
• Research CPOE and ensure correct order entry and medical record management.
• Facilitate transfers by navigating systems to access patient information.
• Answer phones promptly and greet the unit, providing courteous service.
• Maintain clean, safe, and orderly work areas; stock supplies and organize equipment.
• Collaborate with the care team and seek assistance as needed to deliver quality service.

Skills

Customer service

Order entry

Medical records

Phone etiquette

Team collaboration

Education

High School Diploma or GED

Job description

**Overview** This position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurse and Licensed Practical Nurse. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties. The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed. **What you will do** * Responsible for accurate and timely order entry, retrieving testing results, researching CPOE ensuring correct order entry and medical record management to ensure organized medical record maintenance. Prioritizes workload and accurately completes daily duties.* Navigates systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.* Demonstrates understanding of diverse patient care populations served within the community.* Answers phone in a timely manner using appropriate phone etiquette skills and screens calls appropriately to support a positive service experience. Functions as an advocate for positive customer service as the greeter of the unit.* Maintains clean, safe, and orderly work environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.* Promotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently keeps team informed of changes as they arise, working closely with all team members to provide quality care and customer service. **Qualifications** **Education** * High School Diploma or GED, (Preferred) **Experience** * 1 year Clerical experience in a healthcare setting (Preferred)