Unit Secretary, Emergency Department

Eastern Connecticut Health Network (ECHN); Connecticut; On-site; USD 35,000 - 45,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Unit Secretary for its Emergency Department. This role involves providing essential clerical support to nursing staff, ensuring efficient patient care activities. Responsibilities include managing patient records, transcribing physician orders, and facilitating communication among healthcare team members. The ideal candidate will possess strong communication skills, a high school diploma, and a basic understanding of medical terminology. Join a dynamic team where your contributions will enhance patient experiences and support vital healthcare services.

Qualifications

• Must have a High School Diploma or GED equivalent and knowledge of medical terminology.
• Basic personal computer skills are required.

Responsibilities

• Greet and direct patients, families, and visitors while providing accurate information.
• Prepare and maintain medical records for patients throughout their visit.
• Transcribe physician orders and communicate effectively with healthcare staff.

Skills

Effective Communication

Basic Computer Skills

Medical Terminology Knowledge

Education

High School Diploma or GED

Job description

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Position Summary

Performs a variety of clerical support and other duties to assist the nursing staff in carrying out daily patient care activities. Prepares and maintains patient medical records. Transcribes and expedites physician orders. Functions as a Receptionist. Reports to the Clinical Nurse Manager.

Education/Certification

• Must have a High School Diploma or GED equivalent and knowledge of medical terminology.

Competencies

• Must be able to read and communicate effectively using the English language and have basic personal computer skills.

Essential Duties and Responsibilities

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

• Meet, greet, and direct all patients, families, visitors, and healthcare team members. Provide accurate and appropriate information.
• Prepare medical records for ED/PC patients, inpatient admissions, and observation patients. Maintain accurate medical records throughout the visit. Complete unit logs accurately.
• Transcribe physician orders promptly. Enter orders into the computer system. Prioritize orders with timed or immediate action. Notify appropriate staff or departments.
• Respond promptly and appropriately to patient requests, including acknowledging patient call bells.
• Maintain good working relationships within the department and with other departments.
• Demonstrate flexibility, organization, and the ability to function under stressful situations.
• Assess the work environment continually and take initiative to improve workflow, patient throughput, communication, and the environment of care.
• Answer phones or intercoms promptly and communicate information clearly to the appropriate personnel or family.
• Communicate effectively with charge nurses, coworkers, and physicians.
• Perform all aspects of indirect patient care in an environment that promotes patient safety and reduces errors. Place work orders and resolve issues as needed.
• Perform other duties as assigned to promote efficient unit functioning.