Secretary II, Adolescent Ambulatory Behavioral Health

Eastern Connecticut Health Network (ECHN); Manchester (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

A community hospital in Manchester seeks a Secretary II for Adolescent Ambulatory Behavioral Health. The role involves providing administrative support, managing schedules, and ensuring efficient office operations. Ideal candidates will have strong interpersonal skills, a high school diploma, and experience in a medical setting. Bilingual skills are preferred. Join a supportive team dedicated to improving patient care and employee engagement.

Benefits

Generous Vacation

Sick Time

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Free Parking

Discounts at local retailers

Career Growth Opportunities

Qualifications

• Experience in a medical facility preferred.
• Bilingual (English-Spanish) preferred.
• Experience using medical/psychiatric terminology.

Responsibilities

• Provides administrative support for clinical and management staff.
• Maintains schedules and appointments for outpatient MDs.
• Facilitates the intake process and records financial information.

Skills

Bilingual

Interpersonal Skills

Organizational Skills

Time Management

Communication Skills

Education

High school diploma or GED equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Secretary II, Adolescent Ambulatory Behavioral Health

Manchester Memorial Hospital · Behavioral Health/Adolescent Partial Hospital

Manchester, CT

Full-time, Day, 37.5 hours/week

Posted 04/29/2025

We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care.

What we offer:

• Generous Vacation that is front loaded based on budgeted hours. Ex. 40 hours/week = 26 days a year!
• Sick Time on an accrual basis
• 401(k), Medical, Dental, Vision Insurance, Employee Assistance Program, Voluntary Benefit Options
• Tuition Reimbursement- eligible after 3 months of employment!
• Free Parking at all work sites: MMH- Employee Parking garage and parking lot, RGH- Parking lot
• Perk Spots (Discounts at local retailers, restaurants, travel, and childcare centers)
• Career Growth within the organization via career ladders, committee involvement, and more.

POSITION SUMMARY:

This position reports directly to the Administrative Manager and indirectly to the Director of Ambulatory Behavioral Health Services. Provides administrative support for clinical, management, medical, and educational staff in all of the Child and Adolescent Ambulatory Behavioral Health Services. Functions as central phone reception and is responsible for courteously and effectively answering and directing all inquiries for Ambulatory Behavioral Health Services. Participates in the intake process by obtaining relevant descriptive and financial information as needed and recording and transmitting data related to access per department protocol. Is responsible for stocking supplies, scheduling appointments, collecting co-pays, generating daily encounter/census sheets, filing patient information, verifying and entering patient medications into departmental data system, recording and transmitting data related to records and processing medical records requests, scheduling, authorizations, charge entry, and payer information, and maintaining and monitoring databases. May perform registration of outpatients by choosing the correct Medical Record and obtaining accurate demographic and financial data. Establishes patient accounts for the purpose of producing timely and accurate bills and medical records. Verifies insurance through hospital system. Interfaces with patients/students, families, professionals, and other hospital departments. Performs Word processing and spreadsheet operations. This position contributes to creating a caring and compassionate environment through ECHN’s Core Values of Teamwork, Communication, Respect, and Caring.

EDUCATION/CERTIFICATION:

• High school diploma or GED equivalent required.
• Bilingual (English-Spanish) preferred but not required.

EXPERIENCE:

• Experience working in a medical facility.
• Experience in a related setting using medical/psychiatric terminology and working with managed care and Behavioral Health carve outs is preferred.

COMPETENCIES:

• Proficiency in Microsoft Word, with basic knowledge of Excel and Outlook.
• Exceptional interpersonal, organizational, and time management skills.
• Ability to function effectively and independently in a multitasking environment.
• Excellent verbal and written communication skills in English; Spanish skills preferred.
• Mature judgment and comfort working with children and adolescents with psychiatric disorders in emotionally charged environments.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Note: Job descriptions are not exhaustive and may change over time.

• Promotes effective daily office operations, including opening/closing, mail distribution, copying, faxing, filing, and dispatching messages.
• Maintains schedules and appointments for outpatient MDs and clinicians, ensuring efficient staff utilization.
• Monitors office equipment and maintains supplies to support staff responsibilities.
• Creates and maintains complete, organized, and confidential patient medical records.
• Provides clerical support to ensure office efficiency.
• Enters charges accurately and within required timeframes.
• Coordinates and logs medical record requests, ensuring proper release and compliance.
• Supports Mental Health Counselors with transportation and communication needs.
• Facilitates the intake process, recording financial and clinical information accurately.
• Updates insurance information via inquiries and verifications.
• Demonstrates proficiency in computer and typing skills specific to department needs.
• Adapts to role changes as needed by Behavioral Health Services.
• Prepares daily encounter/census sheets and processes charges promptly.
• Requests and verifies patient co-pays and insurance information.
• Establishes and verifies patient accounts accurately, linking to correct medical records.
• Completes demographic and financial data accurately according to department protocols.