Medical Receptionist

Trinity Health Mid-Atlantic; Waterbury (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Medical Receptionist/Business Services Representative to enhance patient flow and provide essential clerical support. This role involves greeting patients, managing appointments, and ensuring smooth communication within the practice. Join a diverse team committed to delivering exceptional care, with opportunities for career growth and advancement. If you thrive in a dynamic environment and are passionate about patient service, this position offers a rewarding chance to contribute to a vital healthcare mission.

Benefits

Career Growth Opportunities

Day Shift Hours

Diversity and Inclusion Commitment

Qualifications

• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.

Responsibilities

• Greets and communicates with patients in a courteous manner.
• Schedules patient appointments to maximize provider productivity.
• Processes calls to ensure timely transfers to appropriate staff.

Skills

Patient Communication

Scheduling Appointments

Insurance Verification

Clerical Support

Medical Terminology

Keyboard Skills

Education

High School Diploma

Tools

Microsoft Office

Windows-based Computer Environment

Job description

Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our Primary Care team

The Business Services Representative is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Career growth and advancement potential

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.