Unit Secretary - Emergency Department

Cambridge Health Alliance; Cambridge (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking healthcare provider as an Emergency Department Unit Secretary! This dynamic role involves collaborating with a dedicated team to ensure the smooth operation of patient care in a bustling emergency environment. With a focus on efficient patient triage and communication, you'll play a vital role in enhancing the patient experience. If you thrive in high-pressure situations and have a passion for helping others, this opportunity offers a rewarding career path in a supportive and inclusive workplace. Plus, enjoy the benefit of a sign-on bonus as you embark on this exciting journey!

Benefits

Up to $5,000 Sign-On Bonus

Flexible scheduling

Health benefits

Training and development opportunities

Qualifications

• High School diploma required; knowledge of medical terminology preferred.
• Experience in customer service and ability to work under stress.

Responsibilities

• Assist with patient flow in the Emergency Department.
• Answer phones, stock supplies, and prepare for computer downtime.

Skills

Customer service experience

Knowledge of medical terminology

Ability to work in a fast-paced environment

Self-directed work ethic

Education

High School graduate

Tools

Electronic medical record systems

Job description

Location: CHA Cambridge Hospital

Work Days: 3p-1130pm, e/o wknd, holiday as assigned

Category: Clerical and Administrative Support

Department: Emergency Department CH

Job Type: PT20Plus HPW

Work Shift: Evening

Hours/Week: 24.00

Union Name: CH Laborers 380

Up to a $5,000 Sign-On Bonus Available! Prorated for part-time employees.

Job Details

CHA provides 24-hour emergency care at its Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and integrated Psychiatric Emergency Services at Cambridge Hospital.

The Emergency Department Unit Secretary assists with the flow of patients in the Emergency Department. Work as a partner with other members of ED staff. Responsible for answering phones, contacting consult services, interacting with patients, families, and other CHA staff; stocking supplies, preparing for computer downtime and other duties as assigned. Able to work in a fast-paced, high-stress area. Needs to be self-directed and personally responsible for the work that is done.

Qualifications/Experience

1. High School graduate
2. Knowledge and comfort with electronic medical record
3. Customer service experience and ability to work in a busy stressful environment
4. Medical terminology and Emergency Department experience
5. Previous Unit Secretary or administrative assistant experience strongly preferred
6. Required to pass a physical agility exam

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.