Practice Medical Receptionist - PACE Elder Care Services - Part-Time

Cambridge Health Alliance; Cambridge (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Practice Medical Receptionist at Cambridge Health Alliance. In this part-time role, you'll be the first point of contact for program participants and visitors, ensuring a positive experience while managing appointments and supporting health services efficiently.

Qualifications

• Minimum 1 year administrative experience, preferably in an outpatient medical setting.
• Strong interpersonal skills with excellent customer service and telephone etiquette.
• Bilingual in Portuguese highly preferred.

Responsibilities

• Serve as the primary point of contact for participants, families, and visitors.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.

Skills

Customer service

Organizational skills

Communication

Education

High School Diploma or GED

Some college preferred

Tools

EPIC electronic health record systems

Job description

Practice Medical Receptionist - PACE Elder Care Services - Part-Time

Join to apply for the Practice Medical Receptionist - PACE Elder Care Services - Part-Time role at Cambridge Health Alliance

Practice Medical Receptionist - PACE Elder Care Services - Part-Time

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Join to apply for the Practice Medical Receptionist - PACE Elder Care Services - Part-Time role at Cambridge Health Alliance

Requisition Number: 9801

Location: CHA East Cambridge Care Center

Work Days: Monday - Friday, 8:00am - 2:00pm

Category: Clerical and Administrative Support

Department: CHA PACE

Job Type: PT20Plus HPW

Work Shift: Day

Hours/Week: 30.00

Union Name: SH Laborers 381

About CHA PACE

Cambridge Health Alliance's Program of All-Inclusive Care for the Elderly (PACE) is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges.

At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment.

Position Summary

We are currently seeking a Practice Medical Receptionist to join our dynamic and compassionate PACE team at the CHA East Cambridge Care Center. This front-facing role is crucial to the success of our program, acting as the first point of contact for participants and visitors, as well as ensuring a welcoming and organized outpatient experience.

The ideal candidate will be customer service-oriented, highly organized, and a strong communicator who thrives in a fast-paced healthcare setting. This individual will facilitate effective communication among our health providers and participants, as well as serve as a link between other CHA departments, outside service agencies, and consulting providers.

Key Responsibilities

• Serve as the primary point of contact for participants, families, and visitors to the PACE Department at CHA East Cambridge Care Center.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.
• Support providers and interdisciplinary team members with administrative and clerical tasks.
• Ensure accurate communication between internal departments and external partners.
• Maintain confidentiality and uphold the dignity of participants in all interactions.
  
  

Qualifications

• High School Diploma or GED required; some college preferred - Minimum 1 year administrative experience, preferably in an outpatient medical setting -Strong interpersonal skills with excellent customer service and telephone etiquette - Demonstrates exceptional attention to detail and organizational skills - Ability to work both independently and as part of a team- Bilingual in Portuguese highly preferred- Knowledge of medical terminology and experience with EPIC electronic health record systems preferred
  
  

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

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• Industries

  Individual and Family Services

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