Unit Secretary - FT Day/Night w/rot wknd

Davita Inc.; Leonardtown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider seeks a clerical support professional to assist patients and staff in a nursing unit. The role requires strong customer service skills and mainly involves managing communications, maintaining patient records, and providing clerical support. Interested candidates should have a high school diploma or equivalent and preferably experience in a medical clerical role.

Qualifications

• Previous clerical experience in a medical setting preferred.
• Completion of medical training or equivalent hospital experience is favored.

Responsibilities

• Provide secretarial support to nursing staff and greet patients.
• Maintain patient records and ensure communication flows effectively.
• Manage supplies and assist with admissions and transfers.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED equivalent

Job description

General Summary of Position
Responsible for providing secretarial support for all employees within an assigned nursing unit. Provides superior customer service to patients and visitors on a given unit.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.

Communicates clearly by using customer-focused principles. Receives, greets and directs patients, visitors and hospital personnel. Receives and distributes mail, flowers and various other items for patients on the unit.

Assists physicians and nursing staff with clerical needs as required. Assists Department Director, Clinical Coordinator and Charge Nurse as directed.

Answer call system and deliver message to appropriate staff member. Functions as a communication liaison during emergency situations, STAT requests/orders.

Requests/advises Bed Board/Patient Care Supervisor of all admissions/transfers/discharges/expiration. Faxes patient assignments and staffing information assignment to staffing office and ancillary departments.

Places calls to relay order for consult" to appropriate physician/clinician. Log call placed into "consult log" (unit specific log) and follow-up to insure that consult message is received and acted upon.

Maintains adequate quantity of supplies and equipment inventory. Orders,maintains,copies unit material as needed.

Initiates, assembles and maintains physical integrity of electronic and hardcopy of the patient's medical record. Faxes patient information to requested healthcare provider in accordance with HIPPA guidelines.

Performs specialized tasks specific to each department by maintaining the required skills.

Minimum Qualifications
Education

• High School Diploma or GED equivalent required

Experience

• Experience in medical clerical/medical receptionist position preferred or
• Completion of nurse technician/medical assistant/medical clerical training preferred or
• Equivalent hospital experience preferred

This position has a hiring range of $17.5 - $28.73