Department Assistant - Call Center - Occupational Health 1.0 FTE

ProHealth Care; New Berlin (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

ProHealth Care is seeking a full-time Department Assistant to join their call center in New Berlin. This role includes scheduling, coordinating patient records, and providing administrative support within a dynamic healthcare environment. Ideal candidates will have strong communication skills and relevant experience, particularly with EPIC software, to ensure excellent support for patients and clinic operations.

Benefits

Comprehensive benefits package

Generous PTO

Tuition reimbursement

401K match

Qualifications

• Experience in a healthcare setting preferred.
• Related experience preferred.
• EPIC experience is needed.

Responsibilities

• Answer and direct calls, schedule appointments, and provide administrative support.
• Assist in managing patient records and coordinating with clinics.
• Work closely with providers to ensure efficient scheduling.

Skills

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EPIC

Job description

Department Assistant - Call Center - Occupational Health 1.0 FTE

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Department Assistant - Call Center - Occupational Health 1.0 FTE

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Location: New Berlin

Job Type: Days - 1st Shift

Weekly Hours: 40

Department Assistant (Call Center) - Occupational Health

Full-Time | Monday - Friday | 8:00 AM - 4:30 PM

Begin your career with ProHealth Care and become part of a dedicated team in Occupational Health. We are seeking a Department Assistant to support our call center, helping coordinate patient scheduling and clinic operations. This role is essential in ensuring a seamless experience for our patients and providers while working in a fast-paced, team-oriented environment.

What You’ll Do

• Answer and direct calls, schedule appointments, and provide administrative support to the Occupational Health team.
• Assist in managing patient records and coordinating with clinics across multiple locations.
• Work closely with providers and staff to ensure efficient scheduling and workflow.
• Support front desk check-in as needed at clinic locations.
  
  

What We’re Looking For

• Experience in a healthcare setting preferred; EPIC experience a plus.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• A commitment to providing exceptional service to patients and colleagues.
  
  

Why Join ProHealth Care?

• Work-life balance with a consistent Monday-Friday schedule.
• Comprehensive benefits package, including Generous PTO, insurance options, tuition reimbursement, and 401K match.
• A collaborative, supportive team where your contributions make a difference.
  
  

If you are organized, customer-focused, and thrive in a dynamic healthcare setting, we’d love to hear from you! Apply today and #BeginYourStory with ProHealth Care.

What You Will Do

The Department Assistant is responsible to perform a variety of administrative and clerical duties in an organized, timely and accurate manner. This individual is primarily responsible for scheduling appointment in the EPIC Electronic Health Record System.

Other Responsibilities Include

Promptly answers/responds to phone calls, voicemails, and emails.

Coordinates departmental new hire orientation including issuing equipment and supplies, providing a tour and introductions, reviewing non-clinical policies and providing overview of computer, voicemail, etc.

Updates departmental policies and procedures.

Coordinates computers for clinical staff including issuing, ordering accessories, keeping equipment charged and supplied, and troubleshooting.

Assists in updating and maintaining staff schedule calendars.

Updates departmental website as needed.

What You Will Need

• High school diploma or equivalent.
• Related experience preferred.
• EPIC experience needed at this time *CA
  
  

Why Join ProHealth Care

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

This Position Will Offer You

• Engaging and community focused culture
• Competitive Salaries
• Opportunity for professional career growth
• Robust benefits for full-time and regular part-time roles, including Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social, and sporting events
  
  

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Nearest Major Market: Waukesha

Nearest Secondary Market: Milwaukee

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, IT Services and IT Consulting, and Mental Health Care

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