Unit Operations Coordinator (NICU)

Children's Minnesota; Minneapolis (MN); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Unit Operations Coordinator for its NICU. This entry-level role emphasizes exceptional customer service and support for patient care. You will be the first point of contact for families and staff, ensuring a welcoming and safe environment. The position offers a chance to grow within a large team of professionals committed to providing the best care for infants. If you are organized, self-directed, and passionate about making a difference in children's lives, this opportunity is perfect for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Potential shift differentials

Premium pay for night/weekend/on-call work

Qualifications

• 1-year experience in a patient care setting preferred.
• High school diploma preferred.

Responsibilities

• Provide exceptional customer service to families, staff, and visitors.
• Facilitate deliveries and maintain a safe environment.

Skills

Outstanding customer service skills

Positive attitude

Problem-solving skills

Strong computer skills (Microsoft Word, Excel)

Ability to coach others on hospital technology

Basic medical terminology knowledge

Excellent communication skills

Self-directed, organized, and multitasking abilities

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Unit Operations Coordinator (NICU) role at Children's Minnesota

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest at two hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. Recognized as a top children’s hospital by U.S. News & World Report, find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Department Overview

Our neonatal program is the largest in the Midwest, providing comprehensive care for infants needing intensive care. The NICU at Children’s Minnesota Minneapolis Campus is a 44-bed level III and level IV unit, supporting babies with complex medical needs. Our team of over 500 professionals balances technical expertise with a family-centered approach, emphasizing teamwork, open communication, and ongoing professional growth.

Position Summary

The Unit Operations Coordinator provides exceptional customer service to families, staff, providers, and visitors, both in person and by phone. Responsibilities include answering questions, facilitating deliveries, directing visitors, maintaining a safe environment, and supporting patient care and administrative functions on the unit. The role may require floating to other departments as needed.

Education/Work Experience

• High school diploma preferred
• 1-year experience in a patient care setting preferred

Skills and Abilities

• Outstanding customer service skills
• Positive attitude
• Problem-solving skills
• Strong computer skills (Microsoft Word, Excel, hospital systems)
• Ability to coach others on hospital technology
• Basic medical terminology knowledge
• Excellent communication skills
• Self-directed, organized, and multitasking abilities

Physical Demands

Please view the Physical Demands documentation.

Additional Information

The salary range is market-competitive and considers various factors including experience, education, and organizational needs. Benefits include medical, dental, vision, retirement, and potential shift differentials or premium pay for night/weekend/on-call work. All offers are contingent upon background checks, health assessments, drug screens, and employment verification.

Children’s Minnesota is an equal opportunity employer, committed to diversity and inclusion.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care