Unit Operations Coordinator (NICU)

Children's Minnesota; Saint Paul (MN); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Unit Operations Coordinator for its NICU. In this entry-level role, you will provide exceptional customer service to families and staff, ensuring a welcoming environment. Your responsibilities will include answering inquiries, coordinating deliveries, and supporting patient care across departments. This position offers a unique opportunity to work in a dynamic healthcare setting, where your contributions directly impact the well-being of infants and their families. Join a team committed to excellence and professional growth in a supportive atmosphere.

Benefits

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Shift differentials for night/weekend/on-call work

Qualifications

• 1-year experience in a patient care setting preferred.
• Ability to coach others on hospital technology.

Responsibilities

• Deliver exemplary customer service to families and staff.
• Coordinate deliveries and guide visitors in the NICU.

Skills

Outstanding customer service skills

Problem-solving skills

Strong computer skills

Excellent interpersonal communication

Basic medical terminology knowledge

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

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About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest with two hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. Recognized as The Kids Experts regionally, Children’s Minnesota is ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Visit childrensMN.org.

Department Overview
Our neonatal program is the largest in the Midwest, providing comprehensive care for infants needing intensive care. The NICU at Children’s Minnesota St. Paul Campus is a 62-bed unit offering level 2 and level 3 neonatal care, caring for babies born prematurely, with birth defects, genetic or medical disorders, or requiring surgery. Our team of over 500 professionals combines technical expertise with a family-centered approach, emphasizing teamwork, open communication, and professional growth. We are committed to providing excellent patient and family care.

Position Summary
The Unit Operations Coordinator is a frontline role responsible for delivering exemplary customer service to families, staff, providers, and visitors in person and via phone. Responsibilities include answering questions promptly and accurately, problem-solving, coordinating deliveries, guiding visitors, and maintaining a safe, welcoming environment. The role acts as a key liaison across departments, supporting patient care and administrative functions, and serves as the unit’s technology resource. Flexibility to float to other hospital departments as needed is required.

Education/Work Experience:

• High school diploma preferred
• 1-year experience in a patient care setting preferred

Skills and Abilities:

• Outstanding customer service skills
• Positive attitude
• Problem-solving skills
• Strong computer skills (Microsoft Word, Excel, hospital systems)
• Ability to coach others on hospital technology
• Basic medical terminology knowledge
• Excellent interpersonal, written, and verbal communication skills in English
• Self-directed, organized, and able to multitask

Physical Demands
Please view the Physical Demands documentation. Compensation includes a market-competitive salary range, with considerations for skills, experience, and organizational needs. Benefits may include medical, dental, vision, retirement, and shift differentials for night/weekend/on-call work. Employment is contingent upon health assessments, drug screening, background checks, and legal eligibility verification.

Children’s Minnesota is an equal opportunity employer, welcoming applicants regardless of race, color, creed, sex, religion, national origin, sexual orientation, gender identity, age, veteran status, disability, pregnancy, citizenship, or other protected characteristics.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job functions: Management and Healthcare
• Industries: Hospitals and Healthcare