Unit Lead, Advanced Child Support Specialist (Remote Eligible)

AZ State Jobs; Arizona; Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life, and short-term

ASRS retirement system

Paid holidays

Paid vacation and sick time

Parental Leave

Job summary

Department of Economic Security (DES) in Arizona seeks a Child Support Specialist Advanced – Unit Lead to supervise a team within the Financial Unit of the Division of Child Support Services. The role requires applying program rules and supervising staff to ensure accurate, compliant case handling.

The position may offer remote work within Arizona, with standard duties including training, coaching, and complex case analysis.

Qualifications

• Strong understanding of leadership principles and practices.
• Child Support case management.
• Customer/client databases, social services case management systems, or customer financial accounts.
• Office practices, rules and policies governing confidential information and privacy.
• Excellent communication (both oral and written); presenting information in both 1:1 and group settings.
• Team building tools and techniques.
• Experience maintaining and organizing a caseload.
• Performing complex mathematical calculations including bookkeeping and accounting.
• Proficient in analyzing data and accurately updating automated information and case management systems.
• Interviewing techniques to obtain information.
• Experience collecting or recovering expenses, repayment, fees or obligations.
• Determine the appropriate Child Support Program actions needed; improve performance.
• Multi-task and thrive in a fast-paced, performance driven environment.
• Meet performance measures and data reliability goals.
• Establish and maintain effective working relationships with staff members and leadership while maintaining a high level of diplomacy, confidentiality, neutrality, and professionalism.

Responsibilities

• Provide training and coaching to Child Support Specialists.
• Troubleshoot difficult and complex cases.
• Carry a small caseload.
• Under limited supervision, may oversee and provide team assignments.
• Analyze complex fiscal management data on internal and external systems and reports.
• Assist with annual compliance reviews.
• Provide outreach, training and technical assistance as needed.
• Participates and performs related work as required.

Skills

Leadership

Case management

Communication

Data analysis

Confidentiality

Team building

Caseload management

Bookkeeping

Interviewing

Budgeting

Tools

Customer databases

Case management systems

Job description

Department of Economic Security (DES) in Arizona seeks a Child Support Specialist Advanced – Unit Lead to supervise a team within the Financial Unit of the Division of Child Support Services. The role requires applying program rules and supervising staff to ensure accurate, compliant case handling.

The position may offer remote work within Arizona, with standard duties including training, coaching, and complex case analysis.