CASE MANAGER UNIT SUPERVISOR

Arizona Department of Administration; Prescott Valley (AZ); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Affordable health, dental and life

ASRS retirement & long-term disability

10 paid holidays

Paid vacation and sick time

Job summary

Department of Economic Security (DES) in Prescott Valley seeks a Case Manager Unit Supervisor to lead a staff team, coordinate Individual Support Plans, and ensure timely, quality service delivery for individuals with developmental disabilities. The role emphasizes supervision, case review, and cross-agency collaboration within the Division of Developmental Disabilities (DDD).

Applicants should have an Arizona RN license or a social work degree with case management and some management

Qualifications

• Requires Arizona RN license or equivalent social work degree with case management experience.
• Must meet AHCCCS contract requirements and pre-employment checks.

Responsibilities

• Supervise a unit of professional staff and provide training.
• Review cases and ensure ISP/ISPs meet needs within timelines.
• Attend and facilitate district meetings and cross-agency coordination.
• Identify changes to Individual/Family Support Plans and coach staff.
• Review expenditures and prepare case-related reports and projects.

Skills

Oral and written communication

Leadership and team building

Workload management

Problem identification and resolution

Education

Arizona licensed registered nurse

Degree in social work (3+ years case management)

Bachelor’s in psychology/special education/counseling (3+ years mgmt)

Tools

Microsoft Office

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Address: Division of Developmental Disabilities (DDD) 3274 Bob Drive, Prescott Valley, Arizona 86314

Salary: $58,510 - $65,901

Grade: 19

Closing Date: September 28, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

• Supervising and directing work activities of subordinate staff; providing necessary training; providing technical advice and assistance to staff regarding development, implementation, or monitoring of member Individual Support Plans (ISP); completing performance evaluations
• Reviewing cases assigned to work unit; assessing needs and assigning cases to staff members; reviewing Individual Support Plan developed by Case Manager to ensure member needs are met; ensuring assignment area is completed within established timelines in compliance with quality standards
• Attends and facilitates meetings, including but not limited to staff meetings, district supervisory meetings, meetings with representatives of other governmental and community organizations, and district and statewide workgroups
• Meeting with subordinate staff to assist with identifying necessary changes and modifications to Individual Support Plans
• Reviewing, verifying, and authorizing expenditures to ensure compliance with budgetary constraints; preparing reports relating to cases assigned to the work unit; completing special projects as assigned, e.g., conducting unit, district, or statewide training as needed

Knowledge, Skills & Abilities (KSAs)

Knowledge of:

• Federal and State Statues, agency policies and procedures relating to the care and treatment of persons with developmental disabilities; agency personnel rules and practices
• Principles and practices of case management, methodology, procedures, and techniques in development of Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities
• Crisis management
• Health Insurance Portability and Accountability Act (HIPAA)

Skill in:

• Oral and written communication
• Leadership and team building
• Workload management
• Problem identification and resolution

Ability to:

• Assess needs and determine suitability of Individual Family Support Plans/Individual Service Plans, teaching, and coaching/training; analyze issues and develop positive solutions
• Utilize a computer including the use of Microsoft Office and various internet/intranet-based programs
• Supervise a unit of professional staff
• Maintain confidentiality

Selective Preference(s)

N/A

Pre-Employment Requirements

• As required by AHCCCS Contract No. YH6-0014, a Case Manager Supervisor must be an Arizona licensed registered nurse in good standing OR possess a degree in social work with a minimum of three (3) years case management experience OR possess a bachelor's degree in psychology, special education, or counseling, with a minimum of three (3) years’ of case management experience and three (3) years of management experience OR five (5) years of case management experience. Or in compliance with current AHCCCS Contract No. YH6-0014 contractual requirements.
• Employees shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults
• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. 8-804
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Laura Kaspar at 602-390-5549 or [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 602-390-5549 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.