Senior Child Support Unit Lead - Remote

AZ State Jobs; Arizona; Hybrid; USD 41,000 - 47,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Parental leave

Health insurance

ASRS retirement

Wellness programs

Tuition reimbursement

Stipend opportunities

Transit subsidy

Job summary

Arizona Department of Economic Security (DES) is hiring a Senior Child Support Specialist and Unit Lead. This role leads a team applying Child Support Program rules, with potential remote work within Arizona based on performance and business needs.

The position involves training, complex case troubleshooting, and ensuring compliance while maintaining high data quality in case management systems. Strong leadership and communication are essential.

Qualifications

• Knowledge of leadership principles and practices.
• Knowledge of Child Support case management and privacy policies.
• Excellent oral and written communication; ability to present to individuals and groups.
• Team-building tools and techniques.
• Experience maintaining and organizing a caseload; data entry and case management system usage.
• Experience collecting or recovering expenses, repayment, fees or obligations.

Responsibilities

• Provide training and coaching to Child Support Specialists.
• Troubleshoot difficult and complex cases.
• Carry a small caseload.
• Under limited supervision, oversee and assign work to a team.
• Assist with annual compliance reviews.
• Provide outreach, training and technical assistance as needed.
• Participates and performs related work as required.

Skills

Leadership

Child Support case management

Communication

Team building

Caseload management

Data analysis

Interviewing techniques

Expense recovery

Job description

Arizona Department of Economic Security (DES) is hiring a Senior Child Support Specialist and Unit Lead. This role leads a team applying Child Support Program rules, with potential remote work within Arizona based on performance and business needs.

The position involves training, complex case troubleshooting, and ensuring compliance while maintaining high data quality in case management systems. Strong leadership and communication are essential.