Remote Benefits & Eligibility Specialist

AZ State Jobs; Phoenix (AZ); Hybrid; USD 48,877,000 - 66,035,000; Full time

Benefits offered by this job

Affordable insurance options

Retirement system participation

Paid holidays and leave

Parental Leave

Job summary

The Department of Economic Security (DES) in Arizona seeks a Benefits and Eligibility Specialist to review applications and determine eligibility for public assistance programs. The role emphasizes interview-based assessments, data verification, and clear guidance to claimants, employers, and agencies.

The position supports families and communities, with a strong focus on service and teamwork. Location includes Phoenix addresses; the role offers comprehensive benefits and the opportunity for

Qualifications

• Interviews to determine eligibility for programs.
• Provide guidance on program rules and eligibility.
• Communicate effectively with clients and stakeholders.

Responsibilities

• Conduct interactive interviews to assess eligibility.
• Process applications and determine benefits.
• Explain program requirements and assist with referrals.
• Enter and retrieve data in computerized systems.
• Provide excellent customer service and resolve complex cases.

Skills

Interviewing

Customer service

Fact-finding

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Google tools

Job description

The Department of Economic Security (DES) in Arizona seeks a Benefits and Eligibility Specialist to review applications and determine eligibility for public assistance programs. The role emphasizes interview-based assessments, data verification, and clear guidance to claimants, employers, and agencies.

The position supports families and communities, with a strong focus on service and teamwork. Location includes Phoenix addresses; the role offers comprehensive benefits and the opportunity for