Unit Hardware/Software Support Analyst

The University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of North Carolina at Greensboro seeks an embedded Endpoint Support Analyst to provide technology support for faculty and staff within the University Libraries and to manage the Campus-Wide Hardware Procurement program.

You will deploy, maintain, and lifecycle-manage enterprise workstations and peripherals, resolving issues with applications and services to ensure reliable support across the University.

Qualifications

• Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area with two years of experience in IT.
• Or a Bachelor's degree from an accredited institution with one year of IT experience in the related role.
• Or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree with equivalent education/experience.

Responsibilities

• Website Content Management: create, update, and evaluate pages; monitor accessibility and SEO reports; review content for accuracy and accessibility.
• Application Software and Hardware Support: develop and maintain documentation for applications and software; support access tools and data transfer; install and support library hardware devices.
• Research and Planning: collaborate with ITS teams, identify technologies, perform cost analyses, define scope, and assess timelines; assist clients with new library applications.

Skills

IT support

Technical documentation

Analytical thinking

Customer service

Education

Associate degree in Computer Information Technology

Bachelor's degree in related IT field

Job description

Job Details

Position Number: 003237

Functional Title: Unit Hardware/Software Support Analyst

Position Type: Staff

Position Eclass: EZ - EHRA Non - Exempt Permanent

University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Learning Technology and Customer Success is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services (ITS) provides the following Services:

• Acquisition, implementation, management, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use Technologies
• Maintenance and support of technology equipped learning spaces, open-access computer labs and "Telelearning" facilities
• Reliable internal and external ITS communication services, including web/mobile application development and support
• Computer hardware and peripheral device acquisition support, installation, and repair
• Training, consultation, and direct client assistance for use of technology at UNCG
• Participation in campus-wide initiatives to assess and meet university information technology needs

Position Summary

The primary purpose of this position is to provide technology support services to faculty and staff within the University Libraries at UNCG. As part of the Embedded Endpoint Support team, this position also supports the daily operations of the Campus-Wide Hardware Procurement program. Responsibilities include providing analytical and technical assistance, supporting the deployment, maintenance, and lifecycle management of enterprise workstations and peripherals, and resolving issues related to enterprise applications and services to ensure reliable, standards-based technology support across the University.

Department-specific duties may include

• Website Content Management
  • In conjunction with the library website administrator, create, update, and evaluate website pages and posts as needed to ensure that web content is current, accurate, and accessible; monitor website comments and questions and respond directly or forwards them for action, as appropriate; review weekly accessibility and search engine optimization reports for needed corrections; complete the annual website content audit.
• Application Software and Hardware Support
  • Develop and maintain documentation providing practices and solutions for applications and software used by clients in the University Libraries; may be intended for both internal use and end users as appropriate.
  • Support the tools needed for access to University Libraries' hosted applications and the necessary data transfer protocols.
  • Install, configure, and support library-specific hardware devices and peripherals, including self-check units, barcode/magstripe readers, and receipt/label printers.
• Research and Planning
  • Collaborate with ITS Engineering, Security, Networking, CHiP, and Application Management teams to ensure adherence to ITS infrastructure on the below research and planning activities.
  • Research and identify appropriate technologies for Library computing environment projects, conduct a cost analysis, define the scope of work, and assess project timelines as needed.
  • Research, implement, and assist clients with new applications related to Library-specific end-user need.

Minimum Qualifications

An Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and two years of experience in the information technology field related to the position's role: or a Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role: or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

Recruitment Range

Salary commensurate with experience

Job Open Date

08/21/2026

Open Until Filled

Yes

FTE

1.000

Type of Appointment

Permanent

FLSA

Non-Exempt

Org #-Department

Info Technology Services - 23101