Technology Support Analyst

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 52,000 - 63,000; Full time

Job summary

University of North Carolina Charlotte seeks a Technology Support Analyst to provide second-tier IT support for campus constituents. The role covers hardware, software, OS, networking, and information security, with responsibilities including onboarding, maintenance, and collaboration with OneIT teams.

Qualified candidates hold a Bachelor's degree in a technical field and have 2 years of IT experience. The position is full-time, exempt, and based at Kennedy, NC, with a standard 40-hour workweek

Qualifications

• Bachelor's degree in computer science, computer engineering, math, or engineering, or an equivalent combination of education and experience.
• 2 years of experience in the information technology field.

Responsibilities

• Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and OS issues for Windows and macOS environments.
• Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting SLAs.
• Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
• User Onboarding/Offboarding: Set up new-hire workstations, configure accounts, and process returned hardware.
• Collaboration: Escalate complex technical problems to OneIT teams when necessary.

Skills

Windows/macOS support

TeamDynamix

Customer service

Problem solving

Education

Bachelor's degree in CS/related field

Tools

MS Office

Job description

Technology Support Analyst

Position Information

Position Number: 008015

Vacancy Open to: All Candidates

Working Title: Technology Support Analyst

Position Designation: EHRA Non-Faculty

Employment Type: Permanent - Full-time

Months per Year: 12

Work Schedule: 8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

Hours per week: 40

FLSA Status: Exempt

Division: OneIT

Department: Office of OneIT (Adm)

Work Location: Kennedy

Salary Range:

Primary Purpose of Department: The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.

Primary Purpose of Position: This position provides second-tier technology support for university constituents. This position serves as a technical consultant on academic and research projects for applications, operating systems, hardware, networking, and information security. This position is responsible for the routine and non-routine maintenance andsupport of desktop, laptop, and tablet computer systems, including softwareand hardware. This position supports the hardware, software, and research computing needs of faculty.

Summary of Position Responsibilities

• Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and operating system issues for Windows and macOS environments.
• Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting Service Level Agreements.
• Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
• User Onboarding/Offboarding: Set up new-hire workstations, configure accounts, and process returned hardware.
• Collaboration: Escalate complex technical problems to OneiT teams when necessary.

Minimum Education/Experience

Bachelor's degree in computer science, computer engineering, math, or engineering, or a related technical degree; or an equivalent combination of education and experience. Related information technology experience may be substituted on a year-for-year basis for the required education.

Preferred Education, Knowledge, Skills and Experience

• 2 years of experience in the information technology field

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Dates

Open Date: 10/26/2026

Close Date: 11/09/2026

Open Until Filled: No