Unit Customer Service Specialist - 9B-Cardiac

Baptist Health Arkansas; Little Rock (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

Baptist Health Arkansas is seeking a Unit Customer Service Specialist / Secretary to support a nursing unit with clerical duties, patient communication, and organized operations.

The role emphasizes patient satisfaction, efficient information flow, and accurate data handling. Requirements include a high school diploma, CPR within 60 days, English fluency, and flexibility in hours; data entry experience is preferred.

Qualifications

• High school diploma or equivalent; CPR within the first 60 days of employment.
• Fluent in English; willing to work flexible hours.
• Data entry experience and knowledge of computer programs.

Responsibilities

• Perform secretarial and administrative duties on the nursing unit to ensure smooth operations.
• Support patient satisfaction through effective communication and service delivery.
• Maintain organized unit operations and records and assist with clerical tasks.

Skills

Medical terminology

Self-motivation

Strong judgment

Multitasking

Prioritization

Education

High school diploma or equivalent

Tools

Data entry experience

Computer programs

Job description

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Other information:

1. Required:

High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

2. Preferred:

Data entry experience and some knowledge of computer programs.

3. Skills and Knowledge:

Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized48.00 hours bi-weekly.

Today, Baptist Health is Arkansas' most comprehensive healthcare organization with more than 250 points of access that include 11 hospitals, urgent care centers, a senior living community, and over 100 primary and specialty care clinics in Arkansas and eastern Oklahoma.
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