Call Center Specialist

Baptist Health Arkansas; Little Rock (AR); On-site; USD 29,000 - 35,000; Full time

Job summary

Baptist Health Arkansas in Little Rock is seeking a Call Center Associate I/II to provide operational leadership within CCS and ensure the highest level of customer service, including handling emergency activations and call processing.

The role involves coordinating pager support, training new staff, maintaining the knowledge base, and preparing schedules, with a focus on teamwork and positive leadership.

Qualifications

• Excellent interpersonal skills and computer proficiency are required.
• Ability to work in a team environment and meet performance expectations.
• Self-starter with positive leadership and organizational skills.

Responsibilities

• Provides operational leadership for CCS.
• Provides the highest level of customer service, emergency activations and call processing.
• Participates in after hours CCS staffing on call.
• Coordinates and trains all new employees.
• Maintains accurate information in the knowledge base.
• Prepares work scheduled for team members.
• Demonstrates positive leadership in all aspects of the job.

Skills

Interpersonal skills

Proficient computer skills

Teamwork

Self starter

Leadership

Education

High School Diploma or GED

Job description

Working Hours: Tuesday, Wednesday, Thursday 2:30p - 11p, Friday and Saturday night 10:45p-6:45a (overnight)

Summary

• Provides operational leadership for CCS.
• Provides the highest level of customer service, emergency activations and call processing.
• Participates in after hours CCS staffing on call.
• Provides coordination of BH pager support and services.
• Coordinates and trains all new employees.
• Assists in ongoing training and support of team members.
• Maintains accurate information in the knowledge base.
• Prepares work scheduled for team members.
• Demonstrates positive leadership in all aspects of the job.

Other information

• Education/Experience: High School Diploma or GED. 36 months call center customer service experience.

Skills/Knowledge/Abilities

• Excellent interpersonal skills. Proficient computer skills. Ability to work in a team environment. Performance expectations as specified are achieved (Call Center Associate I and Call Center Associate II expectations exceeded). Self starter. Positive leader skills. Organizational skills.

This job will be authorized80.00 hours bi-weekly.

Connect With Us

Learn more about what it means to be part of the Baptist Health team by following us on social media.

Today, Baptist Health is Arkansas' most comprehensive healthcare organization with more than 250 points of access that include 11 hospitals, urgent care centers, a senior living community, and over 100 primary and specialty care clinics in Arkansas and eastern Oklahoma.

© 2021 Baptist Health. All Rights Reserved.