ICU Unit Secretary & Customer Service Specialist

Baptist Health Arkansas; Little Rock (AR); On-site; USD 19,000 - 30,000; Full time

Job summary

Baptist Health Arkansas seeks a Unit Customer Service Specialist - Intensive Care 2 to perform essential secretarial and administrative duties on the nursing unit. You will focus on patient satisfaction, effective communication, and maintaining organized unit operations.

Required: high school diploma, CPR within 60 days, fluent English, willingness to work flexible hours. Preferred: data entry experience and knowledge of computer programs. This role is authorized for 48.00 hours bi-weekly.

Qualifications

• High school diploma or equivalent.
• CPR certification within 60 days of employment.
• Fluent in English.
• Willing to work flexible hours.
• Knowledge of medical terminology.

Responsibilities

• Performs secretarial and administrative duties for the nursing unit.
• Assists with patient and visitor inquiries.
• Supports efficient communication and organized unit operations.

Skills

Medical terminology

Self-motivation

Sound judgment

Concentration

Prioritization

Multitasking

Education

High school diploma

Tools

Data entry software

Computer programs

Job description

Baptist Health Arkansas seeks a Unit Customer Service Specialist - Intensive Care 2 to perform essential secretarial and administrative duties on the nursing unit. You will focus on patient satisfaction, effective communication, and maintaining organized unit operations.

Required: high school diploma, CPR within 60 days, fluent English, willingness to work flexible hours. Preferred: data entry experience and knowledge of computer programs. This role is authorized for 48.00 hours bi-weekly.