Unit Customer Service Specialist - Intensive Care 2

Baptist Health Arkansas; Little Rock (AR); On-site; USD 19,000 - 30,000; Full time

Job summary

Baptist Health Arkansas seeks a Unit Customer Service Specialist - Intensive Care 2 to perform essential secretarial and administrative duties on the nursing unit. You will focus on patient satisfaction, effective communication, and maintaining organized unit operations.

Required: high school diploma, CPR within 60 days, fluent English, willingness to work flexible hours. Preferred: data entry experience and knowledge of computer programs. This role is authorized for 48.00 hours bi-weekly.

Qualifications

• High school diploma or equivalent.
• CPR certification within 60 days of employment.
• Fluent in English.
• Willing to work flexible hours.
• Knowledge of medical terminology.

Responsibilities

• Performs secretarial and administrative duties for the nursing unit.
• Assists with patient and visitor inquiries.
• Supports efficient communication and organized unit operations.

Skills

Medical terminology

Self-motivation

Sound judgment

Concentration

Prioritization

Multitasking

Education

High school diploma

Tools

Data entry software

Computer programs

Job description

Unit Customer Service Specialist - Intensive Care 2

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Other information:

1. Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

2. Preferred: Data entry experience and some knowledge of computer programs.

3. Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized48.00 hours bi-weekly.