Unit Customer Service Specialist - 3B

Baptist Health; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Baptist Health is seeking a Unit Customer Service Specialist / Secretary for the 3B nursing unit in Little Rock, AR. The role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations during the night shift (1830-0700), with a bi-weekly 72-hour schedule.

Required: high school diploma, CPR within 60 days, fluent English, and willingness to work flexible hours. Preferred: data entry experience and some knowledge of computer programs.

Qualifications

• High school diploma or equivalent.
• CPR certification within the first 60 days of employment.
• Fluent in English.
• Willing to work flexible hours.

Responsibilities

• Performs secretarial and administrative duties to ensure smooth unit operations.
• Supports patient satisfaction through efficient communication.
• Maintains organized nurse unit operations and documentation.

Skills

Medical terminology

Self-motivation

Sound judgment

Concentration

Prioritization

Multitasking

Education

High school diploma

Tools

Data entry

Computer programs

Job description

Summary

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Job Details

• Department: 3B
• Shift: Night
• Working Hours: 1830-0700

Other Information

• Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.
• Preferred: Data entry experience and some knowledge of computer programs.
• Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized 72.00 hours bi-weekly.