Unit Customer Service Specialist - 3A-North Medsurg

Baptist Health; Little Rock (AR); On-site; USD 19,000 - 23,000; Full time

Job summary

Baptist Health in Little Rock, AR seeks a Unit Customer Service Specialist on the 3A-North Medsurg unit. The role emphasizes patient satisfaction, clear communication, and maintaining organized unit operations. You will perform secretarial duties and support efficient workflow on the nursing unit.

Required: high school diploma or equivalent, CPR within 60 days, fluent English; willing to work flexible hours. Data entry knowledge is a plus."

Qualifications

• High school diploma or equivalent.
• CPR certification within the first 60 days of employment.
• Fluent in English.

Responsibilities

• Performs secretarial and administrative duties to ensure smooth and efficient unit operations.
• Focuses on patient satisfaction, efficient communication, and organized unit operations.

Skills

Medical terminology

Communication

Prioritization

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Unit Customer Service Specialist - 3A-North Medsurg

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Other information:

1. Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

2. Preferred: Data entry experience and some knowledge of computer programs.

3. Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized72.00 hours bi-weekly.

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