Unit Secretary

MedStar Health; Leonardtown (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health in Maryland seeks a unit secretary to provide clerical support for all employees on the assigned nursing unit. You will greet patients and visitors, route calls, and ensure accurate EMR documentation in compliance with HIPAA.

The role emphasizes outstanding customer service, strong organization, and the ability to work with physicians, nursing staff, and hospital leadership to keep the unit running smoothly. High school diploma required; prior medical clerical experience preferred.

Qualifications

• High School Diploma or GED required.
• Equivalent education or medical clerical training may be considered.
• Experience in medical clerical/receptionist roles preferred.

Responsibilities

• Provides secretarial support for all employees on the nursing unit.
• Greet patients and visitors and direct them as needed.
• Answer call system and relay messages to appropriate staff.
• Assist physicians and nursing staff with clerical tasks as required.
• Maintain and file patient records in accordance with HIPAA guidelines.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

About the Job

General Summary of Position

Responsible for providing secretarial support for all employees within an assigned nursing unit. Provides superior customer service to patients and visitors on a given unit.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Communicates clearly by using customer-focused principles. Receives greets and directs patients visitors and hospital personnel. Receives and distributes mail flowers and various other items for patients on the unit.
• Assists physicians and nursing staff with clerical needs as required. Assists Department Director Clinical Coordinator and Charge Nurse as directed.
• Answer call system and deliver message to appropriate staff member. Functions as a communication liaison during emergency situations STAT requests/orders.
• Requests/advises Bed Board/Patient Care Supervisor of all admissions/transfers/discharges/expiration. Faxes patient assignments and staffing information assignment to staffing office and ancillary departments.
• Places calls to relay order for consult to appropriate physician/clinician. Log call placed into consult log (unit specific log) and follow-up to insure that consult message is received and acted upon.
• Maintains adequate quantity of supplies and equipment inventory. Ordersmaintainscopies unit material as needed.
• Initiates assembles and maintains physical integrity of electronic and hardcopy of the patient's medical record. Faxes patient information to requested healthcare provider in accordance with HIPPA guidelines.
• Performs specialized tasks specific to each department by maintaining the required skills.

Minimal Qualifications

Education

• High School Diploma or GED required or
• equivalent. required

Experience

• Experience in medical clerical/medical receptionist position preferred or
• Completion of nurse technician/medical assistant/medical clerical training preferred or
• Equivalent hospital experience preferred

This position has a hiring range of USD $18.40 - USD $29.74 /Hr.