Health Unit Coordinator: Patient Flow & Admin Expert

Northwestern Medicine Central DuPage Hospital; Winfield (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Job summary

The Health Unit Coordinator at Northwestern Medicine Central DuPage Hospital performs unit-based reception, clerical, medical record and patient registration functions. They prioritize calmly, communicate clearly with staff and patients, and serve as a liaison between patient care units and other departments.

They manage unit workflow with the charge RN or assistant manager, ensuring accurate charting, timely lab results, and coordinated care across teams.

Qualifications

• High School Diploma or GED equivalent.
• Basic computer knowledge.
• Ability to communicate effectively in English.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.
• Excellent customer service skills.
• One year of experience in pertinent clinical specialty.

Responsibilities

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.

Education

High School Diploma or GED

Tools

Basic computer knowledge

Job description

The Health Unit Coordinator at Northwestern Medicine Central DuPage Hospital performs unit-based reception, clerical, medical record and patient registration functions. They prioritize calmly, communicate clearly with staff and patients, and serve as a liaison between patient care units and other departments.

They manage unit workflow with the charge RN or assistant manager, ensuring accurate charting, timely lab results, and coordinated care across teams.