Unit Clerk-NICU (NIGHTS)

Nemours; Wilmington (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Nemours is seeking a Unit Clerk for the NICU to support nursing staff and ensure smooth communication of patient care information. This full-time night shift position includes weekend and holiday requirements.

The role involves front desk coverage, relaying clinical information, and assisting with patient care activities as needed within a pediatric health system.

Qualifications

• BLS certification desired.
• Previous clerical experience in healthcare is preferred.
• Strong medical terminology familiarity is a plus.

Responsibilities

• Answer phones, greet patients, and manage front desk tasks.
• Relate information accurately between physicians, nurses, and staff.
• Enter orders and relay clinical information via hospital systems.
• Maintain unit boards and organize work area for smooth operations.
• Assist with activities of daily living as directed by nursing staff.

Skills

BLS Certification

Clerical Skills

Medical Terminology

Customer Service

Education

High School Diploma

Job description

Job Description

Nemours is seeking a unit clerk to join our NICU! Position is full-time, nights, with weekend and holiday requirements. An individual who will function as a member of the nursing staff responsible for assisting with general activities of the patient care unit and for assuring smooth communication of patient care related information both intra departmentally and interdepartmentally.

Position Responsibilities

• Courteously and professionally covers patient care center front desk as needed or assigned. This includes promptly answering telephones, greeting patients, sending reports, distributing, sorting, or processing mail, etc. This may also include instructing patients on how to get to other hospital locations or other
• information.
• Delivers reports, supplies, etc. to patient areas or hospital locations as needed.
• Accurately relays information from physicians, nurses, laboratory personnel and others.
• Uses Information Systems as required for patient care.
• Accurately enters written orders into the computer. Follows through on all orders as appropriate such as calling departments for consults.
• Maintains accurate information on the unit board.
• Processes all computer documents appropriately differentiating between temporary and permanent documents and obtaining signatures as needed.
• Ensures that the work area is organized.
• Maintains open communication with the patient care team to relay pertinent information regarding patient and unit needs.
• Assists with activities of daily life (bath, feed, play, etc.) and other patient care as directed.
• Ensures an adequate stock of all necessary equipment and supplies in designated areas at established par levels.
• Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
• Participates in unit, departmental and hospital educational programs.
• Attends unit/departmental meetings regularly.
• Demonstrates proficiency in the care of patients of all ages; neonates, infants, toddlers, school aged, adolescents and adults.

Position Requirements

• High School Diploma
• An American Heart Association BLS cert
• Minimum of one year experience required
• Medical terminology training preferred
• Previous clerical experience in a health care setting preferred

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children’s health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .