Unit Clerk LTC

Finger Lakes Health; Waterloo (AL); On-site; USD 24,000 - 27,000; Full time

Job summary

Finger Lakes Health is seeking a receptionist/clerical associate for Huntington Living Center. You will handle clerical tasks, greet customers, manage messages, and coordinate transport for residents to appointments and hospital visits. You’ll maintain resident accounts and keep the work area clean and organized.

The role involves answering phones, scheduling activities, ordering supplies, and ensuring confidentiality while supporting Nurse Manager and the care team.

Qualifications

• Minimum: High school diploma or equivalent.
• Preferred: Medical terminology.
• Minimum: Related experience.
• Preferred: Clerical/secretarial experience; computer experience; exposure to health care environment.
• Minimum: Ability to handle confidential information with discretion and meet deadlines; manage multiple priorities; teamwork; strong written and oral communication; computer literacy.
• Preferred: Experience with Microsoft Office applications including Word, Excel and PowerPoint.

Responsibilities

• Responsible for clerical duties, communication, reception duties, and transport of residents.
• Manage resident personal accounts as assigned.
• Greets and assists customers; receives messages accurately and prioritizes delivery; maintains a neat work area.
• Answers telephone promptly; identifies self, title and department; uses intercom respectfully.
• Organizes scheduling of resident activities and transport to hospital and other appointments as needed.
• Orders and maintains supplies/equipment as directed by Nurse Manager.
• Maintains resident medical records/accounts; performs unit-specific clerical duties as directed.

Skills

Interpersonal skills

Communication

Computer literacy

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Responsibility

Summary:

Responsible for clerical duties, communication, reception duties, and transport of residents. Management of resident personal accounts as assigned.

Responsible for greeting and assisting customers appropriately. Receives messages accurately and priorities delivery appropriately. Takes appropriate action for all customer concerns. Maintains a clean, neat work area.

Answers telephone promptly and politely, identifying self, title and department. Use of intercom in a respectful manner.

Organizes scheduling of resident activities, i.e. podiatry, physician appointments etc. Coordinating/scheduling transport of residents and supplies to hospital and other required appointments as needed. Scheduling diagnostic studies as directed by Nurse Manager/designee.

Orders and maintains supplies/equipment as directed by Nurse Manager/protocol.

Maintains record of physician renewal and compliance of orders, progress notes. Keeps Nurse Manager informed. Maintains residents' medical records/accounts as outlined in policy. Clerical functions specific to their unit as directed by Nurse Manager, i.e. CNA Assignment Sheets, Admission/Discharge/Transfer notifications, etc.

Qualifications

Education:

Minimum: High school diploma or equivalent

Preferred: Medical terminology.

License/

Certifications:

None

Experience:

Minimum: Related experience

Preferred: Clerical/secretarial, including computer experience preferred. Exposure to health care environment

Other:

Minimum: Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling. Excellent interpersonal, communication (written and oral and organizational skills. Computer literacy

Preferred: Experience with Microsoft Office products including word, excel and power point.

Location

Huntington Living Center

Salary Range

17.08-19.63