Unit Clerk II - Front Desk & Client Services

BEHAVIORAL HEALTH SERVICES INC; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

BEHAVIORAL HEALTH SERVICES INC in Los Angeles is seeking a Unit Clerk II to provide front-desk support, greet visitors, answer calls, and coordinate calendars. You will assist with intake scheduling, documentation uploads, and maintain client records in accordance with confidentiality standards.

The role requires excellent communication, organization, and computer skills, with preference for bilingual English/Spanish.

Qualifications

• High School Diploma or equivalent is required or assumed.
• Minimum of five (5) years of office/clerical/administrative experience.
• Strong communication, organizational, and recordkeeping skills.
• Proficiency in Microsoft Office Suite and electronic timekeeping systems.
• Experience in healthcare, behavioral health, or social services settings preferred.
• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Greet visitors and clients in a professional and courteous manner; determine needs and direct appropriately.
• Answer, screen, and route incoming calls with a positive customer-service attitude.
• Schedule programmatic appointments and manage program calendars with management collaboration.
• Support program census, insurance eligibility, intake scheduling, and documentation upload.
• Upload documentation to client health records and other systems; maintain confidentiality.
• Maintain a clean, organized reception and waiting area; handle mail, faxes, and deliveries.
• Take messages, prepare meetings, and assist with trainings, events, and safety meetings.

Skills

Communication

Organization

Recordkeeping

Microsoft Office

Timekeeping system

LMS

Bilingual EN/ES

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Electronic timekeeping system

LMS (Learning Management System)

Job description

BEHAVIORAL HEALTH SERVICES INC in Los Angeles is seeking a Unit Clerk II to provide front-desk support, greet visitors, answer calls, and coordinate calendars. You will assist with intake scheduling, documentation uploads, and maintain client records in accordance with confidentiality standards.

The role requires excellent communication, organization, and computer skills, with preference for bilingual English/Spanish.