Healthcare Front Desk Clerk – Seasonal

Behavioral Health Services; Pomona (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Behavioral Health Services in Pomona, CA seeks an experienced Unit Clerk I to manage reception, scheduling, and administrative support for behavioral health programs. You will greet clients, route calls, and maintain client records with attention to confidentiality and safety.

The role involves coordinating with treatment staff, assisting with clerical duties, and supporting audits while ensuring professional boundaries and customer service excellence.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of office, clerical, or administrative experience preferred.
• Strong communication, organizational, and recordkeeping skills are required.
• Ability to operate required computer programs including Microsoft Office Suite and electronic timekeeping System.
• Healthcare or behavioral health experience; bilingual English/Spanish strongly preferred.
• Must have valid California driver’s license and liability insurance if driving.

Responsibilities

• Greet visitors and clients professionally and determine needs.
• Direct authorized individuals per safety protocols.
• Maintain welcoming reception and waiting area.
• Answer, screen, and route calls; schedule programmatic appointments.
• Assist in program census, intake scheduling, and documentation.
• Upload documents to client health records and systems.
• Support program management and meetings; assist with training volunteers.
• Maintain confidentiality and health and safety standards.
• May assist with billing actions.

Skills

Strong communication

Organizational skills

Recordkeeping

Bilingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Electronic timekeeping system

Learning Management System

Job description

Behavioral Health Services in Pomona, CA seeks an experienced Unit Clerk I to manage reception, scheduling, and administrative support for behavioral health programs. You will greet clients, route calls, and maintain client records with attention to confidentiality and safety.

The role involves coordinating with treatment staff, assisting with clerical duties, and supporting audits while ensuring professional boundaries and customer service excellence.