Unit Clerk - Full-time Day shift

Oceans Healthcare, L.L.C.; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Oceans Behavioral Hospital Abilene seeks a Unit Clerk to support a busy hospital nursing station. You will answer phones, route calls, and assist with admissions and patient information flows to ensure efficient operations.

You will maintain patient records, greet families with empathy, and help coordinate transfers, discharges, and administrative tasks in a compassionate mental health care environment.

Qualifications

• Experience in hospital clerical work is preferred.
• Ability to gather and route patient information efficiently.
• Excellent communication and empathy when interacting with patients and families.

Responsibilities

• Answer hospital phones quickly and route calls.
• Assist clinical staff with admissions liaison.
• Gather and route descriptive and financial information.
• Greet visitors and families with empathy.
• Prepare and maintain patient records and census forms.
• Transcribe physician orders when needed.
• Record patient diagnoses on forms and prepare requisitions.
• Coordinate patient transfers and discharge forms.
• Transport patients or assist nursing staff.
• Perform other duties as assigned.

Skills

Receptionist duties

Medical office experience

Phone etiquette

Tools

EMR / EHR systems

Job description

At Oceans Behavioral Hospital Abilene, healing is our focus. We are passionate about helping adolescents, adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Unit Clerk supports hospital staff in maintaining an organized and functional nursing station. The Unit Clerk is the liaison between the nursing unit and administration. The Unit Clerk answers the phone in a courteous and timely fashion and routes calls to appropriate areas. The Unit Clerk also supports the hospital staff by ensuring proper paperwork is available at all times. The Unit Clerk maintains a safe and professional standard for patient care in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.

Essential Functions:

1. Serves as a receptionist for the hospital by answering the phone quickly and accurately; directing calls to patients and staff.
2. As assigned, assists the clinical staff in providing information regarding other referral sources in the community; aids in the admission process by becoming the liaison with business office and admitting office
3. Gathers relevant descriptive and financial information as needed, and routes this information to appropriate hospital personnel.
4. Greets visitors, patients and their families coming to the hospital displaying empathetic and helpful attitude at all times.
5. Completes most of nursing unit's paperwork, which includes: setting up records for new patients and maintaining patient records; completes daily census and revenue forms; and assists in the preparation of the monthly report, as assigned.
6. May transcribe physician's orders from patient records and copy data such as blood pressure, pulse rate and temperature onto patients' medical records.
7. Record patient diagnosis on the correct medical forms and prepare requisition forms for laboratory tests, drugs and supplies as well.
8. May coordinate the transfer of patients and process patient discharge forms.
9. Transport patients and/or perform other minor medical assisting tasks that mirror those of the nursing assistants.
10. Performs other duties and projects as assigned.