Unit Clerk (Crisis Stabilization)

Entertimeonline; Marietta (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Flexible benefits

Retirement plan with employer matching

4 weeks paid time off

Job summary

Highland Rivers Behavioral Health is seeking an Intake/Administrative Support Specialist to assist with clerical and unit duties in a crisis stabilization setting. The role supports admissions, discharges, and daily facility operations, ensuring accurate data entry and smooth workflow for staff.

The position requires a high school diploma or GED and at least one year of medical office experience. Bilingual English/Spanish is preferred; the role is on-site in Georgia with standard 8am-5pm hours.

Qualifications

• High School Diploma or GED required.
• 1 year of medical office experience.
• Bilingual English and Spanish is highly preferred.

Responsibilities

• Completes intake forms and enters demographic and payer information for crisis individuals into Carelogic.
• Opens and closes Crisis Individuals in Carelogic as admitted and discharged.
• Runs reports in the EHR such as failed activities/billing errors at least three times weekly.
• Scans medical records into the EHR and sends requests as needed.
• Handles supply orders, purchase orders, EHR helpdesk tickets and facilities tickets.
• Completes ERF documentation for admissions.
• Maintains daily census logs and emails updated census to relevant staff.
• Creates reports and tracks data for Crisis departments.
• Keeps master copies of all forms updated and accessible.

Skills

Medical office experience

Phone etiquette

Data entry

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Carelogic

Job description

• Job Category Crisis Stabilization, Mental Health, Substance Use
• Industry Public and Community Healthcare
• Employee Type Non-Exempt
• Required Degree High school

Contact information

Description

There is a place for you at Highland Rivers Behavioral Health!

Are you ready to make a Difference?

Job Summary:

This position is responsible for assisting with the clerical and unit duties including providing feedback on daily registration processes, admissions, discharges and staffing issues. Provide assistance to staff as necessary to ensure that daily facility operations are functioning smoothly.

Job Duties and Responsibilities:

• Completes intake forms and enters demographic and payer information for all crisis individuals into Carelogic, obtaining new MHID#’s as applicable, and according to P&P.
• Opens and closes crisis individuals in Carelogic as individuals are admitted and discharged.
• Runs reports in the EHR such as Failed Activities/Connects/billing errors reports no less than three times weekly. Works closely with Highland Rivers UM department and Crisis Case Managers to resolve errors found.
• Scans Medical records into EHR and sends medical records requests according to P&P.
• Completes Supply orders, Purchase Orders, EHR Helpdesk tickets and Facilities tickets as needed.
• Complete ERF documentation for all appropriate admissions.
• Review/maintain daily census logs to ensure accuracy and completion (CSC, T-Bed, CSU) and emails to involved parties the daily census for the unit as backup.
• Create reports and track data as needed and or required for the Crisis departments.
• Keep updated master copies of ALL forms, making them available to all staff as needed.
• Assist in assuring Agency compliance with all related licensing and accreditation requirements.
• Answer phones professionally using established protocols.
• Assists administration with letters, memo’s, emails, and Attends staff meetings as scheduled.
• Other duties as assigned.
• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.

Minimum Qualifications

• High School Diploma or GED required.
• 1 year of medical office experience.

Preferred Qualifications:

• 1 year of experience working in a psychiatric inpatient/outpatient and/or hospital setting.
• Bilingual proficiency in English and Spanish is highly preferred.

Summary

Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.

Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.

Additional Information

• Days Position Will Work Mon, Tue, Wed, Thur, Fri
• What shift will the Position work? 8 am - 5 pm