Unit Clerk (Crisis Stabilization)

Highland Rivers Health; Marietta (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public Student Loan Forgiveness

NHSC loan forgiveness

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health is seeking an administrative assistant to support daily facility operations, intake processing, and clerical tasks. You will help with registration, admissions and census tracking, and coordinate with the UM department and Crisis Case Managers.

The role requires accurate data entry in Carelogic, reports generation from the EHR, and maintaining forms and correspondence. A collaborative team environment and reliable communication are essential.

Qualifications

• Prior administrative duties experience in a healthcare setting.
• Accurate data entry and familiarity with electronic health records.
• Strong communication and teamwork abilities.

Responsibilities

• Completes intake forms and enters demographic and payer information into Carelogic, obtaining new MHIDs as applicable.
• Opens and closes crisis individuals in Carelogic as admissions/discharges occur.
• Runs reports in the EHR such as Failed Activities/Connects/billing errors at least three times weekly, coordinating with UM and Crisis Case Managers to resolve issues.
• Scans medical records into EHR and processes records requests.
• Completes supply orders, purchase orders, EHR Helpdesk tickets and Facilities tickets as needed.
• Completes ERF documentation for admissions.
• Reviews daily census logs and emails daily census data to involved parties as backup.
• Creates reports and tracks data for Crisis departments.
• Keeps master copies of all forms updated and available to staff.
• Assists in ensuring agency compliance with licensing and accreditation requirements.
• Answers phones professionally using established protocols.
• Assists administration with letters, memos, emails, and attends staff meetings as scheduled.
• Performs other duties as assigned.

Job description

There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

Job Summary: This position is responsible for assisting with the clerical and unit duties including providing feedback on daily registration processes, admissions, discharges and staffing issues. Provide assistance to staff as necessary to ensure that daily facility operations are functioning smoothly.

Job Duties and Responsibilities:

• Completes intake forms and enters demographic and payer information for all crisis individuals into Carelogic, obtaining new MHID#'s as applicable, and according to P&P.


• Opens and closes crisis individuals in Carelogic as individuals are admitted and discharged.


• Runs reports in the EHR such as Failed Activities/Connects/billing errors reports no less than three times weekly. Works closely with Highland Rivers UM department and Crisis Case Managers to resolve errors found.


• Scans Medical records into EHR and sends medical records requests according to P&P.


• Completes Supply orders, Purchase Orders, EHR Helpdesk tickets and Facilities tickets as needed.


• Complete ERF documentation for all appropriate admissions.


• Review/maintain daily census logs to ensure accuracy and completion (CSC, T-Bed, CSU) and emails to involved parties the daily census for the unit as backup.


• Create reports and track data as needed and or required for the Crisis departments.


• Keep updated master copies of ALL forms, making them available to all staff as needed.


• Assist in assuring Agency compliance with all related licensing and accreditation requirements.


• Answer phones professionally using established protocols.


• Assists administration with letters, memo's, emails, and Attends staff meetings as scheduled.


• Other duties as assigned.

Benefits:

• Health Insurance through the State Health Benefit Plan of GA


• Flexible Benefits such as dental, vision, life, critical illness, etc.


• Retirement Plan with employer matching


• 4 weeks of Paid Time Off with increase of accruals based on years of service


• 10 paid holidays


• 1 personal day


• Qualifying employer for Public Student Loan Forgiveness


• NHSC loan forgiveness in qualifying counties.


• Clinical supervision for candidates on a licensure track.