Unit Clerk

Oceans Healthcare, L.L.C.; Lufkin (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

Oceans Behavioral Hospital Lufkin is seeking a Unit Clerk to support hospital staff and maintain an organized nursing station. You will answer phones, route calls, greet visitors, and ensure proper paperwork is available at all times.

Responsibilities include assisting clinical staff with referrals and admissions, preparing records, transcribing orders, and coordinating transfers and discharges. A professional, empathetic approach is required to support patients and families.

Qualifications

• High school diploma and strong communication skills.
• Experience in front-desk or hospital administration is a plus.
• Ability to maintain patient records and handle confidential information.

Responsibilities

• Answer the phone promptly and route calls to patients and staff.
• Serve as liaison between nursing unit and administration, aiding admissions and business office.
• Gathers descriptive and financial information and routes it appropriately.
• Greet visitors and families with empathy and professionalism.
• Complete nursing unit paperwork, maintain patient records, and assist in monthly reporting.
• Transcribe physician orders and record vital signs as needed.
• Coordinate patient transfers and discharge documents.
• Transport patients and perform minor medical assisting tasks as needed.

Skills

Interpersonal skills

Phone etiquette

Administrative support

Communication

Education

High school diploma

Tools

MS Office

Job description

At Oceans Behavioral Hospital Lufkin, healing is our focus. We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Unit Clerk supports hospital staff in maintaining an organized and functional nursing station. The Unit Clerk is the liaison between the nursing unit and administration. The Unit Clerk answers the phone in a courteous and timely fashion and routes calls to appropriate areas. The Unit Clerk also supports the hospital staff by ensuring proper paperwork is available at all times. The Unit Clerk maintains a safe and professional standard for patient care in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.

Essential Functions:

1. Serves as a receptionist for the hospital by answering the phone quickly and accurately; directing calls to patients and staff.
2. As assigned, assists the clinical staff in providing information regarding other referral sources in the community; aids in the admission process by becoming the liaison with business office and admitting office
3. Gathers relevant descriptive and financial information as needed, and routes this information to appropriate hospital personnel.
4. Greets visitors, patients and their families coming to the hospital displaying empathetic and helpful attitude at all times.
5. Completes most of nursing unit's paperwork, which includes: setting up records for new patients and maintaining patient records; completes daily census and revenue forms; and assists in the preparation of the monthly report, as assigned.
6. May transcribe physician's orders from patient records and copy data such as blood pressure, pulse rate and temperature onto patients' medical records.
7. Record patient diagnosis on the correct medical forms and prepare requisition forms for laboratory tests, drugs and supplies as well.
8. May coordinate the transfer of patients and process patient discharge forms.
9. Transport patients and/or perform other minor medical assisting tasks that mirror those of the nursing assistants.
10. Performs other duties and projects as assigned.