Unit Secretary

Complete Care Management; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Daily pay

Competitive pay

Career advancement opportunities

Job summary

Complete Care seeks a high-energy Unit Clerk to serve as the administrative heartbeat of our unit on a full-time first shift. You will welcome new residents, coordinate communication, and support clinical teams to ensure top-quality care and smooth daily operations.

You will greet residents, assist with admission paperwork, manage calls and inquiries, maintain confidentiality, and collaborate with nursing and administrative staff.

Qualifications

• Education: High school diploma or equivalent.
• Certification: Active CNA license required.
• Technical skills: Basic computer proficiency for data entry and communication systems.
• Interpersonal skills: Excellent written and verbal communication with a customer-service mindset.
• Organization: Strong organizational skills and ability to prioritize tasks independently.
• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Responsibilities

• Welcome new residents and assist with admission paperwork.
• Coordinate communication among residents, families, staff and external partners.
• Manage incoming calls, electronic communications, and in-person inquiries.
• Collaborate with nursing and administrative staff to address resident needs.
• Maintain confidentiality and professional standards in all interactions.

Skills

Strong communication

Customer service mindset

Organization

Flexibility

Education

High school diploma or equivalent

Active CNA license

Tools

Basic computer skills

Data entry systems

Job description

Unit Clerk / Unit Secretary – Full-Time (First Shift)

Job Type: Full-Time | First Shift

Pay & Benefits: Paid Daily (Work Today, Get Paid Today!), Competitive Pay, Career Advancement Opportunities

About Us

Complete Care is a trusted pillar in the community. We approach every day with one simple goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. Join a team where employees truly feel like family and your personal growth is our priority!

Why Join Complete Care?

• Work Today, Get Paid Today: Access your earned pay on your own schedule with our voluntary early wage benefit.
• Supportive Family Atmosphere: Work alongside a dedicated, compassionate team that values collaboration.
• Career Growth: We invest in your personal and professional development with opportunities to advance.

Role Overview

We are seeking a high-energy, organized, and compassionate Unit Clerk to serve as the administrative heartbeat of our unit. In this full-time first-shift role, you will welcome new residents, coordinate communication, and support clinical teams to ensure top-quality care and smooth daily operations.

Key Responsibilities

• Resident Onboarding: Greet new residents, assist with admission paperwork, and help families acclimate to the facility.
• Resident Advocacy: Conduct follow-ups with new admissions to ensure a seamless, positive transition.
• Communication Hub: Manage incoming calls, electronic communications, and in-person inquiries from families, staff, and external healthcare partners.
• Unit Support: Collaborate with nursing and administrative staff to address resident needs promptly.
• Professional Standards: Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Qualifications

• Education: High school diploma or equivalent.
• Certification: Active Certified Nursing Assistant (CNA) license required.
• Technical Skills: Basic computer proficiency for data entry and communication systems.
• Interpersonal Skills: Excellent written and verbal communication with a strong customer-service mindset.
• Organization: Exceptional organizational skills with the ability to prioritize tasks independently in a high-volume setting.
• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Equal Opportunity Employer

Complete Care in an equal opportunity employer.