Unit Associate I

Yale New Haven Health; New Haven (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

Yale New Haven Health is seeking a capable unit clerk/administrative assistant to support department operations. Responsibilities include greeting patients, coordinating appointments with clinical staff, and performing essential clerical duties to ensure patient flow and accuracy of records.

The role emphasizes professional communication with patients and hospital staff, maintaining a clean work environment, and adhering to patient rights guidelines while assisting with supplies and emergency

Qualifications

• 1–2 years administrative clerical experience in patient care preferred.
• Minimum High School Diploma or GED required.

Responsibilities

• Acts as receptionist, greeting patients, visitors and others.
• Performs unit clerical tasks: mailing, messages, record-keeping, typing and filing.
• Handles patient appointment system and schedules appointments with clinical staff.
• Interacts professionally with patients, staff, physicians and office staff.
• Maintains clean, safe, and organized clerical areas.
• Respects patients' rights at all times.
• Assists with supplies, ordering, and errands.
• Responds appropriately in emergencies.

Skills

Administrative clerical experience

Patient care environment experience

Computer usage

Education

High School Diploma or GED

Tools

Scheduling/appointment systems

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under general supervision, providing a variety clerical duties in support of the department.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Acts as receptionist, greeting and interacting with patients, visitors and others.
  
  
  
  • 1.1Greets all patients and visitors in a courteous and professional manner.
  
  
  
  


• 2.Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
  
  
  
  • 2.1Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
  
  
  
  


• 3.Handles patient appointment system.
  
  
  
  • 3.1Schedules patient appointments in coordination with the clinical staff.
  
  
  
  


• 4.Interacts with all others in a manner consistent with excellent hospital public relations.
  
  
  
  • 4.1Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
  
  
  
  


• 5.Cleanliness and safety.
  
  
  
  • 5.1Maintains safe, clean, and organized environment in all clerical areas.
  
  
  
  


• 6.Patients' Rights.
  
  
  
  • 6.1Respects patients' rights at all times identified within the institution.
  
  
  
  


• 7.Supplies/ordering, errands.
  
  
  
  • 7.1Assists in maintaining supplies at appropriate inventory levels.
  
  
  
  


• 8.Emergency situations.
  
  
  
  • 8.1Performs efficiently in emergency situations as directed.
  
  
  
  


• 9.Information/in-service participation.
  
  
  
  • 9.1Appropriately seeks information or assistance from administrator, or other resource people.
  
  
  
  

Qualifications

EDUCATION

Minimum High School Diploma or equivalent GED is required.

EXPERIENCE

One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

YNHHS Requisition ID

186481