unit associate - ANC 4 Adams Tower A- Part time Evenings

Yale NewHaven Health; New Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Yale NewHaven Health in New Haven, CT is seeking a friendly unit clerk/receptionist to greet patients and visitors, manage appointments, and perform general clerical duties to support clinical staff.

Responsibilities include scheduling patient appointments, handling mail and messages, maintaining records, and ensuring a clean, safe work environment while upholding patients’ rights and professional relations with staff and customers.

Qualifications

• HS diploma or GED required.
• 1–2 years administrative clerical experience, preferably in patient care.
• Experience with medical scheduling and front desk tasks is a plus.

Responsibilities

• Greets patients and visitors in a courteous, professional manner.
• Performs unit clerical tasks: mail, messages, record-keeping, typing, and filing.
• Schedules patient appointments in coordination with clinical staff.
• Maintains a clean, safe, organized clerical area.
• Respects patients' rights and maintains professional relations with staff and patients.
• Assists with supplies and inventory levels and supports emergency procedures.

Skills

Reception and front desk

Customer service

Clerical tasks

Communication

Professionalism

Education

High School Diploma or GED

Tools

Computer usage

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under general supervision, providing a variety clerical duties in support of the department.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Acts as receptionist, greeting and interacting with patients, visitors and others.
  • 1.1Greets all patients and visitors in a courteous and professional manner.
• 2.Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
  • 2.1Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• 3.Handles patient appointment system.
  • 3.1Schedules patient appointments in coordination with the clinical staff.
• 4.Interacts with all others in a manner consistent with excellent hospital public relations.
  • 4.1Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• 5.Cleanliness and safety.
  • 5.1Maintains safe, clean, and organized environment in all clerical areas.
• 6.Patients' Rights.
  • 6.1Respects patients' rights at all times identified within the institution.
• 7.Supplies/ordering, errands.
  • 7.1Assists in maintaining supplies at appropriate inventory levels.
• 8.Emergency situations.
  • 8.1Performs efficiently in emergency situations as directed.
• 9.Information/in-service participation.
  • 9.1Appropriately seeks information or assistance from administrator, or other resource people.

Qualifications

EDUCATION

Minimum High School Diploma or equivalent GED is required.

EXPERIENCE

One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

SPECIAL SKILLS

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YNHHS Requisition ID

194753