Business Associate - Labor Delivery - Fulltime Nights

Yale NewHaven Health; New Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale New Haven Health is seeking a capable administrative professional to perform secretarial and data entry duties in support of the patient care unit. The role emphasizes service excellence, collaboration, and adherence to HIPAA while maintaining medical records with confidentiality.

Two to three years of administrative clerical experience in a patient care environment are preferred, with a minimum high school diploma.

Qualifications

• Excellent customer service skills and professional demeanor.
• Strong written and verbal communication abilities.
• Ability to maintain confidentiality and follow HIPAA regulations.
• Proficient with basic computer applications and data entry.
• Ability to work in a fast-paced, changing environment and handle stressful situations.

Responsibilities

• Provide service excellence and create a positive first impression for patients and families.
• Coordinate office procedures to support patient care units; manage records and documentation.
• Maintain medical records with strict confidentiality and HIPAA compliance.
• Communicate information timely and effectively with patients, families, physicians, and staff.
• Demonstrate problem-solving and teamwork to ensure regulatory readiness and smooth operations.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Keyboarding

Problem solving

Teamwork

Data entry

Education

High school diploma or GED

Tools

Computer applications

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs a wide range of secretarial and data entry duties and coordinates a multitude of office procedures insupport of the activities of the patient care unit. Service Excellence, collaboration, teamwork, technical expertise,postive impact and problem solving are critical skills necessary for this position. Additional activities may berequired at the request of the department and/or manager to ensure safe , effective and effecient operations of thefacility.Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families basedon the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includesproviding service excellence by creating a great "First Impression" by demonstrating exemplary customer serviceskills for all customer groups including patients, families/friends, physicians, staff and department personnel.Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge.
  • 1.1Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• 2.Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
  • 2.1Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• 3.Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.
  • 3.1Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
• 4.Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems.
  • 4.1Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean and organized work area.
• 5.If working in the Observation Associate role through the Centralized Staffing department:
  • 5.1Ensures the patient's safety and dignity during asigned shift.

Qualifications

EDUCATION

Minuimum High School Diploma or equivalent GED is required.

EXPERIENCE

Two (2) to Three (3) years administrative clerical experience preferably in a patient care environment. Prior computerusage strongly preferred.

LICENSURE

n/a

SPECIAL SKILLS

Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towardspatients and families. Excellent communications, interpersonal, and organizational skills. Ability to read computerscreens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly .Ability to make mathematical computations. Competent in keyboarding skills. Ability to work in a fast -paced,changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical criseson the unit and otherwise stressful situations and interactions) with sound judgment and excellent customerrelations skills.

PHYSICAL DEMAND

Ability to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for longperiods of time, stands and walks through department or facility as required.

YNHHS Requisition ID

194244