Part Time Evening Business Associate CTICU

Yale NewHaven Health; New Haven (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Yale NewHaven Health is seeking an Administrative/Observation Associate to support patient care units with clerical duties, data entry and service excellence. You will handle medical records, maintain confidentiality, and collaborate with a multidisciplinary team to ensure smooth operations on a busy unit.

Responsibilities include accurate data entry, timely communication, and maintaining a positive, professional environment while upholding PFCC principles and regulatory readiness across shifts.

Qualifications

• Minimum High School Diploma or GED required.
• Two to three years administrative clerical experience preferably in a patient care environment.
• Prior computer usage strongly preferred.

Responsibilities

• Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all groups including patients, families/friends, physicians, staff and support department personnel; adheres to the "I Am YNHH" pledge.
• Collaboration and Teamwork - Ensures information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
• Technical Expertise - Proficient in all computer applications and telecommunication systems; maintains medical records and keeps patient care information confidential in HIPAA-compliant manner.
• Positive Impact on Practice/Problem Solving - Exhibits responsibility for a positive work environment and suggests solutions to address problems.
• If working in the Observation Associate role through Centralized Staffing - Ensures the patient's safety and dignity during assigned shift.

Skills

Computer proficiency

Communication skills

Organizational skills

Calm under pressure

Education

High School Diploma or GED

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a wide range of secretarial and data entry duties and coordinates a multitude of office procedures in support of the activities of the patient care unit. Service Excellence, collaboration, teamwork, technical expertise, postive impact and problem solving are critical skills necessary for this position. Additional activities may be required at the request of the department and/or manager to ensure safe , effective and effecient operations of thefacility.Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families basedon the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includesproviding service excellence by creating a great "First Impression" by demonstrating exemplary customer serviceskills for all customer groups including patients, families/friends, physicians, staff and department personnel.Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge.
  • 1.1Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• 2.Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
  • 2.1Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• 3.Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.
  • 3.1Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
• 4.Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems.
  • 4.1Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean and organized work area.
• 5.If working in the Observation Associate role through the Centralized Staffing department:
  • 5.1Ensures the patient's safety and dignity during asigned shift.

Qualifications

EDUCATION

Minuimum High School Diploma or equivalent GED is required.

EXPERIENCE

Two (2) to Three (3) years administrative clerical experience preferably in a patient care environment. Prior computerusage strongly preferred.

LICENSURE

n/a

SPECIAL SKILLS

Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towardspatients and families. Excellent communications, interpersonal, and organizational skills. Ability to read computerscreens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly .Ability to make mathematical computations. Competent in keyboarding skills. Ability to work in a fast -paced,changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical criseson the unit and otherwise stressful situations and interactions) with sound judgment and excellent customerrelations skills.

PHYSICAL DEMAND

Ability to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involved sitting in a chair for longperiods of time, stands and walks through department or facility as required.

YNHHS Requisition ID

193760